Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Work Preference
Timeline

Eric E. Brown

Irving,TX

Summary

Dynamic leader and solutions manager with a proven track record at Verizon, where I spearheaded a team to exceed sales goals by 22%. Expert in coaching and mentoring, I excel in transforming challenges into achievements through innovative solutions management and effective multi-disciplinary project planning.

Overview

22
22
years of professional experience

Work History

Solutions Manager

Verizon
Arlington, United States
08.2023 - Current
  • Overseeing the store sales team members
  • This includes supervising employees, delegating tasks evaluating employee performance, opening and closing the store and other backend office functions such as receiving and control of inventory

Live Sound Engineer

757 Sound & Lights
Dallas/Fort Worth Area
04.2003 - Current
  • Set up and calibrate sound systems, amplifiers, microphones and other audio equipment.
  • Mixed live audio sources such as vocals, instruments and playback devices during performances.

Customer Service Supervisor

Verizon
, United States
06.2022 - 08.2023
  • Managed a team of 16 customer service reps of varying experience and skill levels to success in all KPIs
  • Transitioned the team from service based to a sales and service model to navigate economic and competitive challenges faced by the firm

New Employee Experience Support Coach

Verizon
Irving, United States
08.2021 - 06.2022
  • Providing support to new hires as they transition from training to production
  • This includes but is not limited to ensuring key metric performance, positive customer interactions, proper use of tools provided, etc
  • In this role I drove results through hard work and creativity
  • On more than one occasion reps in my groups were recognized for performance during the NEE graduation ceremonies
  • To energize the teams for value adds I created a Slack chat where reps would enter their value adds to be celebrated by us all
  • There were also APQs provided as incentives for value add and other outstanding metric performance
  • One example of my leadership ability is that I was called upon to be POC when my supervisor was out of the office on some occasions
  • This shows that my leader has confidence in my leadership ability and fairness
  • I was also called upon in a decision making capacity when reps in my groups exhibited behaviors counter to the values of Verizon
  • I came up with ways to show these reps the way we need to behave and what's in it for them to do so
  • I was successful in these endeavors and have kept in touch post-graduation with these members of my groups to ensure their success

HBA ADVOCATE

Verizon
Irving, United States
12.2019 - 12.2021
  • Frontline support of all customers
  • Met or exceeded all goals

HBA Specialist

Verizon
Irving, Texas
07.2019 - 12.2019
  • Frontline support of all customers
  • Met or exceeded all goals

Account Manager

Sound Productions
Irving, Texas
02.2017 - 02.2019
  • Responsible for managing roughly 300 accounts
  • 2018 Sales goal was 1.8 million and I closed at 2.4 million
  • Profit goal was 18% and I came in at 22%
  • Averaged 94 customer touchpoints daily

Sales Manager

Sam Ash Music
Dallas/Fort Worth Area
09.2015 - 02.2017
  • Managed a 30 person sales team in a retail music store
  • Also responsible for all customer service matters
  • My store hit goal for 16 months consecutively

Senior Department Sales Manager, Pro Audio

Sam Ash Music
Greater Nashville Area, TN
08.2009 - 09.2015
  • Managed and changed the culture of a struggling pro audio department
  • After six months of retraining existing staff, hiring and training new staff and focusing on attainable goals our department became a winner and made sales goal every month

Education

Master of Arts - Organizational Management, Human Resources and Project Management

University of Arizona
01.2015

Bachelor - Industrial and Organizational Psychology, Management and Leadership Development

University of Phoenix
01.2013

Skills

  • Coaching
  • Leadership
  • Mentoring
  • Sales support
  • Multi-disciplinary project planning
  • Solutions management
  • Content management

Personal Information

Title: Solutions Manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionPaid time offPaid sick leave401k match4-day work week

Timeline

Solutions Manager - Verizon
08.2023 - Current
Customer Service Supervisor - Verizon
06.2022 - 08.2023
New Employee Experience Support Coach - Verizon
08.2021 - 06.2022
HBA ADVOCATE - Verizon
12.2019 - 12.2021
HBA Specialist - Verizon
07.2019 - 12.2019
Account Manager - Sound Productions
02.2017 - 02.2019
Sales Manager - Sam Ash Music
09.2015 - 02.2017
Senior Department Sales Manager, Pro Audio - Sam Ash Music
08.2009 - 09.2015
Live Sound Engineer - 757 Sound & Lights
04.2003 - Current
University of Arizona - Master of Arts, Organizational Management, Human Resources and Project Management
University of Phoenix - Bachelor, Industrial and Organizational Psychology, Management and Leadership Development

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Eric E. Brown