Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Edwards

Lebanon,MO

Summary

US Army Veteran with skills in conflict resolution looking for part time work. I have basic CPR and first aid training as well as CPI training. I also currently hold a Class E license in the state of Missouri allowing me to drive company vehicles. I have a varied work history in costumer service recently with shorter work times due to traveling for my wife's job. We have now settled down permanently in this area.

Overview

11
11
years of professional experience

Work History

Client Driver

Compass
04.2024 - 07.2024
  • Provided safe transportation to and from activities for clients.
  • Maintain a Class E license for operating commercial vehicles.

Parts Advisor

O'Reilly Auto Parts
06.2020 - 01.2021
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted customers in finding appropriate parts promptly.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Delivered parts to local businesses.

Service Adviser

Glen Sain Automotive
01.2016 - 07.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Parts Delivery Driver

O'Reilly Auto Parts
04.2015 - 07.2018
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.

Parts Advisor

Harry Blackwell Ford
11.2015 - 12.2015
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Updated and cleared backlogged inventory.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.

Parts Specialist

Baldwin Ford Lincoln Toyota
01.2014 - 11.2015
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Education

No Degree - Lightwheel Mechanic

US Army Tech School
Fort Jackson, SC
12-1999

No Degree - Basic Combat Skills

Army Basic Combat Training
Fort Jackson, SC
08-1999

High School Diploma -

Manning Senior High School
Manning, SC
01-1998

Skills

  • Flexible Schedule
  • Costumer Service
  • Conflict Resolution

Timeline

Client Driver

Compass
04.2024 - 07.2024

Parts Advisor

O'Reilly Auto Parts
06.2020 - 01.2021

Service Adviser

Glen Sain Automotive
01.2016 - 07.2018

Parts Advisor

Harry Blackwell Ford
11.2015 - 12.2015

Parts Delivery Driver

O'Reilly Auto Parts
04.2015 - 07.2018

Parts Specialist

Baldwin Ford Lincoln Toyota
01.2014 - 11.2015

No Degree - Lightwheel Mechanic

US Army Tech School

No Degree - Basic Combat Skills

Army Basic Combat Training

High School Diploma -

Manning Senior High School

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Eric Edwards