Summary
Overview
Work History
Education
Skills
Timeline
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Eric Eisbach

Byron,MN

Summary

Dynamic Customer Service Representative with a proven track record at Spectrum, where I enhanced customer loyalty through empathetic complaint resolution and skillful upselling. Excelled in problem-solving and critical thinking, contributing significantly to sales growth. Expert in customer relations and data entry, ensuring high satisfaction and efficient order processing.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Spectrum
09.2006 - 08.2024
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Liberal Arts - Computer And Information Sciences

Rochester Community And Technical College
Rochester, MN

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product Knowledge
  • Appointment Scheduling
  • Order Processing

Timeline

Customer Service Representative

Spectrum
09.2006 - 08.2024

Bachelor Of Liberal Arts - Computer And Information Sciences

Rochester Community And Technical College

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Eric Eisbach