Eric Elliott
Key West,FL
Summary
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
The Breakfast Club, Too
02.2019 - 08.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
Bartender
Pepes Key West
02.2019 - 02.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Front of House Manager
Mangos
02.2017 - 02.2020
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Education
Vocational - Commercial Diving, NDT
Ocean Coperation
Houston Texas 12.2010
Bachelor of Science - Business Administration
University of Houston - Downtown
Houston, TX12.
Skills
- High-Volume Dining
- PPE Guideline Compliance
- Transactions and Cash Handling
- Restaurant Operation
- Cool Under Pressure
- Food and Beverage Service
- Guest Satisfaction
- Age Verification
- Able to Lift 30 Pounds
Timeline
Server Shift Leader
The Breakfast Club, Too
02.2019 - 08.2020
Bartender
Pepes Key West
02.2019 - 02.2020
Front of House Manager
Mangos
02.2017 - 02.2020
Vocational - Commercial Diving, NDT
Ocean Coperation
Bachelor of Science - Business Administration
University of Houston - Downtown
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