Eric Endell
Ellijay,GA
Summary
Professional with robust experience in management and sales has prepared me for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
25
25
years of professional experience
Work History
Front Office Manager
State of Alaska, Mat-Su Dept. of Public Health
11.2022 - 06.2025
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Responsible for overseeing staff of 2-3 people, their training, coaching and mentoring.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Direct reporting to Nurse Manager on weekly goals, monthly, quarterly and fiscal year reports and employee or office issues.
Retail Specialist, Senior
GCI Communications Inc.
05.2006 - 11.2022
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Resolving customer conflict and de-escalating high stress situations.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Coaching other team members with any questions or concerns to better assist customers.
- Increased sales revenue by promoting store promotions and upselling products.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
Case Agent
Alaska Monitoring Service
06.2005 - 12.2005
- Installation of Secure Continuous Alcohol Monitoring systems and GPS devices on new clients.
- Performed Weekly/Monthly random drug testing of clients.
- Kept daily logs of all clients interactions.
- Reporting of infractions or successful completion of services to attorneys and court system.
- Training and coaching of new hires
Manager
Rent A Center
06.2001 - 06.2005
- Performed store opening duties such as, counting all cash drawers and checking vehicles to ensure they were operating safely.
- Training and coaching of new hires.
- Recommended, selected, and helped locate merchandise based on customers needs and desires.
- Participated in the interviewing and hiring process for new employees.
- Responsible for end of month projects and sales goals.
- Reporting to Regional Director monthly.
- Oversaw daily deposits.
- Ensured customer compliance's with company policies and procedures and collections policies were followed.
Liaison between Front Desk and Management
Wedgewood Resort
07.2000 - 09.2001
- Acted as the liaison between upper management and visiting clientele, promoting positive working relationships built on trust and follow through.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Associates of Applied Science - Process Technology
University of Alaska Fairbanks
Fairbanks, AK01.2003
Bachelors of Arts - History
University of Alaska Fairbanks
Fairbanks, AK01.2001
High School Diploma -
Palmer High School
01.1988
Skills
- Administrative skills
- Effective multitasking
- Workflow optimization
- Scheduling and calendar management
- Customer relations
- Operations management
- Issue handling
- Staff management
- Documentation and control
Awards
VIP-GCI, 08/01/13, Recognized for outstanding customer services while working solo within a GCI store helping up to 75 customers per day.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Manager
State of Alaska, Mat-Su Dept. of Public Health
11.2022 - 06.2025
Retail Specialist, Senior
GCI Communications Inc.
05.2006 - 11.2022
Case Agent
Alaska Monitoring Service
06.2005 - 12.2005
Manager
Rent A Center
06.2001 - 06.2005
Liaison between Front Desk and Management
Wedgewood Resort
07.2000 - 09.2001
Bachelors of Arts - History
University of Alaska Fairbanks
High School Diploma -
Palmer High School
Associates of Applied Science - Process Technology
University of Alaska Fairbanks
Similar Profiles
Claudia JonesClaudia Jones
Adjunct Professor at University of Alaska Anchorage/Mat-Su CollegeAdjunct Professor at University of Alaska Anchorage/Mat-Su College
Yadira SchumYadira Schum
Employment Services Technician II at State Of Alaska Dept Of Health And Social ServicesEmployment Services Technician II at State Of Alaska Dept Of Health And Social Services
Timothy HIltsTimothy HIlts
Registered Nurse at State Of Alaska Dept Of Health And Social ServicesRegistered Nurse at State Of Alaska Dept Of Health And Social Services
Caleb GlausierCaleb Glausier
Phlebotomy Float at Quest DiagnosticsPhlebotomy Float at Quest Diagnostics
Vanessa GonzalezVanessa Gonzalez
Georgia Mountains Health at Medical AssitantGeorgia Mountains Health at Medical Assitant