Eric Epps
Inglewood,CA
Overview
8
8
years of professional experience
Work History
Help Desk Technician Tier 2
SoFi Stadium / Hollywood Park
06.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Manage software deployments to Apple and Windows products via Manage Engine
- Resolve administrator tickets in a Google Workspace environment.
- Manage the distribution of IT assets including laptops, Monitors, peripherals and conferencing equipment.
- Provide game day and Equipment support for the Los Angeles Rams and Los Angeles Chargers responding to tickets about internet connectivity, ticket scanners, suite access and network port configuration.
Media Systems Analyst
Red Bull Media House
06.2023 - 06.2024
- Provide support for media network infrastructure as part of the Media Technologies team
- Maintain and troubleshoot Windows and Mac workstations, and Windows and Linux servers in support of the Post Production team
- Provide technical support to media production teams, including training and assistance in the use of those systems
- Create and update documentation for media infrastructure and processes
- Implemented and managed automated procedures for software deployment and patching on post-production and live broadcast workstations, streamlining operational efficiency and ensuring system reliability.
- Led a network refresh by overseeing the installation of 9 new Cisco Catalyst 9300 switches
- Worked as liaison between infrastructure IT and Red Bull Media House to articulate and implement changes across the network.
Information Systems Technician Supervisor
US Navy At Naval Medical Center
06.2020 - Current
- Managed a team of 16 junior IT professionals to resolve various network and hardware issues.
- SIPR Trusted Agent ensuring network availability to users with a need to know.
- Sole military ISSO familiar with ACAS, Nessus, Tenable and EMASS. Created standard operating procedures for monitoring and reporting IAVMs to improve the workflow for Cyber Security department.
- Coordinated the security vulnerability analysis for four systems and completed system accreditations and reestablished Authority-To-Operate.
- SIPR Trusted Agent ensuring network availability to users with need to know.
- Ensures upkeep of critical medical systems (MHS Genesis, AHLTA, and CHCS) to ensure patient safety and hospital reliability.
- Managed team of 16 junior IT professionals to resolve various network and hardware issues.
- Configured and tested Windows Server operating systems with roles features.
- Mentored employees and offered constructive feedback for performance improvement.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Information Systems Technician, ISSO
US Navy On Carrier Strike Group Ten
06.2017 - 06.2020
- Audited networks and security systems to identify vulnerabilities.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Ran vulnerability scans across 7 warships and created weekly vulnerability and IA compliance reports for the Strike Group Commander.
- Implemented and maintained security systems and controls.
- Implemented plans to secure computer files against breach, destruction or accidental modification.
Education
Bachelor of Science - Information Systems And Technology
Pennsylvania State University
University Park, PA05-2027
IWTC Corry Station
Pensacola, FLIWTC Corry Station
Pensacola, FL12.2016
Skills
- Top Secret/SCI Clearance
- Microsoft Exchange
- Permissions and Access Control
- Parts Inventory Management
- Plan of Actions & Milestones (POA&M)
- Tenable Nessus
- Risk Management Framework
- Microsoft Active Directory
- Software Patches(SCCM)
- Microsoft Windows and Office
- Printers and Peripherals
- Microsoft Excel
- Adobe Creative Cloud
- Cisco Switch Installation
Timeline
Help Desk Technician Tier 2
SoFi Stadium / Hollywood Park
06.2024 - Current
Media Systems Analyst
Red Bull Media House
06.2023 - 06.2024
Information Systems Technician Supervisor
US Navy At Naval Medical Center
06.2020 - Current
Information Systems Technician, ISSO
US Navy On Carrier Strike Group Ten
06.2017 - 06.2020
Bachelor of Science - Information Systems And Technology
Pennsylvania State University
IWTC Corry Station
IWTC Corry Station
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