Eric Escamilla
Dallas,United States
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Biagi Bros
Dallas, TX
10.2023 - Current
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Operated computers to access information related to shipping activities.
Banquet Captain
Fgf
Dallas, TX
06.2023 - Current
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Ensured adherence to health codes and regulations during food preparation and service.
- Monitored guest satisfaction levels throughout event duration.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Production Lead
Cartamundi
Dallas, TX
01.2023 - 06.2023
- Coordinated production schedules and assigned tasks to employees.
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Maintained an accurate inventory of raw materials and supplies.
- Performed regular maintenance checks on equipment and machinery.
- Provided guidance and support to subordinates in their daily activities.
- Developed strategies for improving efficiency, productivity, and cost-effectiveness in the production line.
- Identified areas of improvement and implemented changes accordingly.
- Tracked progress against objectives and reported regularly on progress made.
Safety
Capform
Dallas, TX
02.2021 - 12.2022
- Conducted safety inspections of equipment and identified any potential hazards.
- Monitored work environments to ensure compliance with safety regulations.
- Provided safety training to new employees on proper use of machinery and hazardous materials.
- Prepared reports on workplace accidents, incidents, and unsafe conditions.
- Documented all safety activities in accordance with company policies and procedures.
- Assisted in the development of emergency response plans for various types of incidents.
- Participated in weekly meetings to discuss safety initiatives, concerns, and goals.
Education
High School Diploma
James Madison High School
Dallas, TX04-2015
Certification
- Forklift Certification
- TABC Certified
- Food Handlers Certification
Timeline
Shipping and Receiving Clerk
Biagi Bros
10.2023 - Current
Banquet Captain
Fgf
06.2023 - Current
Production Lead
Cartamundi
01.2023 - 06.2023
Safety
Capform
02.2021 - 12.2022
High School Diploma
James Madison High School