Eric Espinoza
San Tan Valley,AZ
Summary
Quality driven professional with over 25 years of experience in the electro-mechanical and biomedical industry. Demonstrated capacity to communicate and manage multiple priorities in a demanding environment while achieving organizational objectives. Efficient in technical and management fields while consistently continuing to improve in skill sets through self-paced professional development. Established internal and external training processes and improved the operating quality, reliability and efficiency of products that are now used in the biomedical industry. Played an integral role in starting H&S Technical Services, planning and developing systems, procedures and customer relations that established the company as a “go to & one stop shop”.
Overview
31
31
years of professional experience
Work History
Technical Operations Manager
H&S Technical Services a Nipro Company
10.2011 - 07.2024
- Manage resources and technical support staff in accordance with company policies and procedures
- Manage medical equipment installation at customer locations
- Delegate technical responsibilites, deliverables and monitor the progress of projects
- Manage the scheduled maintenance, electrical safety inspections, installation and repairs of equipment and test fixtures
- Hold regular technical team meetings to determine progress and address questions and obstacles
- Using Microsoft systems, provide status reporting to executive management as well as customer management teams
- Responsible for training the nation’s 2nd largest dialysis provider technical support team
- Provide internal and external customer training on troubleshooting, diagnostics and theory of operations
- Ensure product and processes comply with FDA, ISO, customer and company requirements
- Responsible for mentoring and championing potential employees for leadership positions within the company
- Conduct interviews, hire, train, and mentor employees in various departments
- Responsible for all technical customer relations
- Collaborate in product design and establishment of requirements
- Work closely with multiple departments during all phases of the product realization process
- Conducts internal process and product audits and identifies opportunities for improvement and implements effective solutions (CAPA)
- Research and investigate new technology for continuous improvement of product and equipment
- Root cause analysis on returned product from the field and implemented necessary corrective actions
- Attended regular conferences and exhibitions.
Service Department Supervisor / Sr. Technician
H&S Technical Services, Inc.
02.1999 - 10.2011
- Responsible for accomplishing department objectives, supervising staff, organizing and monitoring work processes
- Kept service team well informed of changes in priorities and objectives
- Liaison for both team members and upper management
- Established and implemented processes
- Established training curriculums and conducted training
- Performed upper-level repairs on Fresenius 2008 systems, Gambro, Baxter, B
- Braun dialysis equipment and products
- Installed software, systems and hardware upgrades on dialysis product
- Provided internal and external technical support on processes, equipment and products.
Service Department Electronics Technician
Automata Instrumentation
02.1996 - 02.1999
- Component level troubleshooting and repair of circuit boards, elctro-mechanical modules and calibration / verification equipment used in the Dialysis and Biomedical Industry.
Electronics Technician
Scientific Atlanta
01.1994 - 02.1996
- Component level troubleshooting and repair of cable set-tops and head-end equipment used in the communications industry.
Education
Bachelor of Science -
Phoenix Institute of Technology
Phoenix, AZ06.1994
Bachelor of Engineering -
USAF Academy
Colorado Springs, CO07.1993
Highschool Diploma -
Questa Highschool
Questa, NM05.1991
Skills
- Microsoft Windows administration
- Customer & Technical support
- Customer relations
- Team & Project Management
- Electronic & System Hardware troubleshooting
- Compliance Management (Company, FDA, ISO)
- Cross functional collaboration
- Process establishment and implementation
- Technical training
Timeline
Technical Operations Manager
H&S Technical Services a Nipro Company
10.2011 - 07.2024
Service Department Supervisor / Sr. Technician
H&S Technical Services, Inc.
02.1999 - 10.2011
Service Department Electronics Technician
Automata Instrumentation
02.1996 - 02.1999
Electronics Technician
Scientific Atlanta
01.1994 - 02.1996
Bachelor of Science -
Phoenix Institute of Technology
Bachelor of Engineering -
USAF Academy
Highschool Diploma -
Questa Highschool
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