Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Facchini

Cape Coral

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

5
5
years of professional experience

Work History

Painter, Maintenance

Wyatt Professional Painting
05.2025 - Current
  • Assisted in preparing surfaces for painting, ensuring proper cleaning and priming techniques.
  • Learned to operate various painting tools and equipment safely and effectively.
  • Developed understanding of color mixing and paint types for diverse projects.
  • Collaborated with team members to maintain clean and organized workspaces.

Bartender Shift Manager

The Brunch Factory
12.2024 - 06.2025
  • Supervised bar operations to ensure compliance with health and safety standards.
  • Trained and mentored junior bartenders on drink preparation and customer service techniques.
  • Managed inventory by tracking stock levels and placing orders for supplies as needed.
  • Developed drink specials to enhance customer engagement and sales during peak hours.
  • Ensured high-quality beverage presentation and consistent service throughout shifts.
  • Resolved customer complaints promptly, fostering positive guest experiences and repeat business.
  • Collaborated with management to optimize staffing schedules based on customer flow patterns.
  • Implemented efficient bar workflows to improve speed of service during high-demand periods.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server Trainer

Coconut Jacks Waterfront Grill
09.2020 - 12.2024
  • Trained new servers on menu offerings and service procedures.
  • Assisted in developing training materials for operational efficiency.
  • Provided ongoing support to staff, enhancing team performance.
  • Implemented feedback mechanisms to improve training effectiveness.
  • Monitored server performance, ensuring adherence to quality standards.
  • Facilitated communication between management and service staff.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.

Education

High School Diploma -

Woburn High School
Woburn, MA

Skills

  • Customer service
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Memory retention
  • Service-oriented mindset
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • Team training and development
  • Beverage preparation
  • Inventory
  • Sales expertise
  • Classic cocktails
  • Food running
  • Health codes compliance
  • Creative mixology
  • Aloha POS

Timeline

Painter, Maintenance

Wyatt Professional Painting
05.2025 - Current

Bartender Shift Manager

The Brunch Factory
12.2024 - 06.2025

Server Trainer

Coconut Jacks Waterfront Grill
09.2020 - 12.2024

High School Diploma -

Woburn High School

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