Eric Fetterman
Buffalo,NY
Summary
Adaptable Claims Supervisor with background in investigative work. Demonstrated ability to uncover critical information and contribute to case resolutions. Proven skills in data analysis and surveillance techniques. Adept at associate management and motivation with years of supervisory experience.
Overview
13
13
years of professional experience
Work History
Investigative Specialist Claims Manager
National General Insurance Company
06.2022 - Current
- Trained investigators in best practices and techniques, enhancing overall team performance levels significantly.
- Supervised and motivated teams of claims handlers and investigators and collaborated with personnel to identify strengths and areas of weakness.
- Implemented efficient record-keeping systems that facilitated easy access to vital information during investigations.
- Mentored new team members to quickly adapt them into the professional work environment, reducing training time required.
- Streamlined case management for improved results through meticulous organization and prioritization of tasks.
- Maintained confidentiality of sensitive data at all times, ensuring client trust and compliance with privacy regulations.
Material Damage Claims Manager
National General Insurance
04.2018 - 01.2022
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Material Damage Claims Adjuster
National General Insurance Company
06.2017 - 04.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate updates on claim status.
- Reduced fraudulent claims by thoroughly investigating each case and gathering relevant evidence.
- Facilitated smooth transitions between adjusters when necessary due to workload fluctuations or personal circumstances.
- Assisted team members with complex cases, contributing to overall department success in resolving claims quickly and fairly.
Bodily Injury Claims Adjuster
GEICO
01.2016 - 06.2017
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Interviewed relevant parties to determine claim denial or settlement.
Telephone Claims Representative
GEICO
02.2012 - 01.2016
- Expedited claim processing times by efficiently gathering and organizing necessary documentation from callers.
- Handled complex claims scenarios calmly under pressure, utilizing problem-solving skills to find appropriate resolutions swiftly.
- Maintained accurate records of all claims and consistently updated the database with relevant information, ensuring easy access for future reference.
Education
Criminal Justice
Medaille College
Buffalo, NYSkills
- Surveillance techniques
- Interview techniques
- Evidence collection
- Detailed report writing
- Due diligence
- Data review
- Technology-savvy
- Insurance fraud
- Auto theft
- Claims trend analysis
- Claims resolution
- Problem-solving abilities
Timeline
Investigative Specialist Claims Manager
National General Insurance Company
06.2022 - Current
Material Damage Claims Manager
National General Insurance
04.2018 - 01.2022
Material Damage Claims Adjuster
National General Insurance Company
06.2017 - 04.2018
Bodily Injury Claims Adjuster
GEICO
01.2016 - 06.2017
Telephone Claims Representative
GEICO
02.2012 - 01.2016
Criminal Justice
Medaille College
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