Eric Filson
Miami Gardens
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
8
8
years of professional experience
Work History
Professional Account Manager
GoTu
11.2024 - Current
- Proactively engage with verified dental professionals to encourage them to pick up available shifts.
- Build and maintain strong relationships with dental professionals to understand their scheduling preferences and needs.
- Monitor open shifts in real-time and utilize communication tools to fill shifts promptly.
- Collaborate with the recruiting team to ensure a steady pipeline of verified professionals ready to be placed.
- Coordinate with dental practices to understand their specific needs and ensure the right professional is assigned to each shift.
- Manage any last-minute cancellations or changes and provide quick resolutions to maintain service quality.
- Track and report on shift fulfillment metrics, identifying areas for improvement and making recommendations to enhance the process.
- Provide exceptional customer service to both dental professionals and clients, acting as a liaison to ensure satisfaction.
E-Commerce Coordinator
Alchemy Global Solutions
05.2022 - 07.2024
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Responded to customer issues and resolved complaints by leveraging expert product knowledge.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Coordinated with suppliers to negotiate cost-effective agreements while maintaining product quality standards.
Customer Experience Coordinator
RTS Tactical
04.2020 - 02.2022
- Implemented and retained company policy for aballistic and tactical equipment e-commerce company.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for body armor based on needs and preferences.
- Managed over 50 inbound customer and agency calls per day.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Customer Service Team Lead
Diamond CBD
05.2019 - 03.2020
- Answered and assisted existing and interested customers via different channels of communication: email, live chat, telephone
- Analyzed business processes and collaborated with Senior Account Managers, Sales & Marketing Directors, and Operations to identify opportunities to streamline.
- Responsibilities included, but were not limited to: placing orders, handling customer returns & exchanges
Client Service Advisor
Louis Vuitton
07.2018 - 05.2019
- Accountable for developing key and long lasting relationships with both existing and new clients Responsibilities included describing use and operations of merchandise, sharing product knowledge, and making personal recommendations for increased sale revenue that included handling of secure credit card/wire transfer information.
EON Health Agent Support
Cirrus Solutions
09.2016 - 03.2018
- Processed clients’ medic-aid and medic-care information to confirm their eligibility for one of many offered life insurance plans provided by EON Health with occasional customer service duties that were limited to answering inquires regarding copayments, providers and insurance plan benefits.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Education
Graduate -
Cooper City High School
Skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Solution development
- E-Commerce Strategy
- Customer Experience
- Communications Strategies
- Website Maintenance
Timeline
Professional Account Manager
GoTu
11.2024 - Current
E-Commerce Coordinator
Alchemy Global Solutions
05.2022 - 07.2024
Customer Experience Coordinator
RTS Tactical
04.2020 - 02.2022
Customer Service Team Lead
Diamond CBD
05.2019 - 03.2020
Client Service Advisor
Louis Vuitton
07.2018 - 05.2019
EON Health Agent Support
Cirrus Solutions
09.2016 - 03.2018
Graduate -
Cooper City High School
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