Summary
Overview
Work History
Education
Skills
Timeline
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Eric Fisher

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

14
14
years of professional experience

Work History

Vehicle Operator

Uber & Lyft
12.2014 - Current
  • Upheld high standards of cleanliness, sanitation, and service.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.

Catering Delivery Driver

Selma's Catering
01.2021 - Current
  • Negotiated contracted position with the company.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Responsible for gathering food and supplies before the delivery.
  • Delivered in and out of town and managed setup of the catering items as needed.
  • Delivered secured documents for the company

Delivery Specialist

Nothing Bundt Cakes
01.2021 - 06.2022
  • Negotiated contract regarding delivery of baked goods and supplies.
  • Directly interacted with customers to deliver ordered goods.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Delivered normal orders as well as Catering orders and managed setup at delivery destination if needed.

Catering Delivery Driver

McCalisters Deli
07.2018 - 12.2020
  • Organized the supplies needed for the catering as well as inspected the catering order for any issues before I left for delivery.
  • Loaded car and properly secured items to prevent damage for deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Managed dropoffs in and out of town and initiated setup of the catering as needed.

Branch Manager

Lexeatin
03.2014 - 06.2016
  • Managed a 3rd party delivery service with restaurants in the Louisville area
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired delivery drivers as well as maintained scheduling for shifts for the drivers.
  • Assigned and organized delivery drivers with deliveries during their shifts.
  • Engaged drivers in business procedures when any disciplinary issues arose and used positive motivational techniques
  • Responsible for depositing money for the company

Customer Service Escalation Specialist

ACS Xerox
01.2010 - 11.2013
  • Handled escalated Sprint accounts and was eventually promoted to Help Desk to guide other agents with issues they may have on a call or escalated problem. Also to on calls as a supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts - Advertising/Public Relations/Organizational Comm.

Morehead State University
Morehead, KY
05.2006

Skills

  • Drive Vehicles
  • Commercial Driving Experience
  • Traffic Laws and Regulations
  • Strong Working Relationships
  • Serve Customers
  • Conflict Resolution Techniques
  • Communication and Interpersonal Skills
  • Organizational Skills
  • Customer Satisfaction
  • Critical Thinking
  • Microsoft Office
  • Customer Relationships

Timeline

Catering Delivery Driver

Selma's Catering
01.2021 - Current

Delivery Specialist

Nothing Bundt Cakes
01.2021 - 06.2022

Catering Delivery Driver

McCalisters Deli
07.2018 - 12.2020

Vehicle Operator

Uber & Lyft
12.2014 - Current

Branch Manager

Lexeatin
03.2014 - 06.2016

Customer Service Escalation Specialist

ACS Xerox
01.2010 - 11.2013

Bachelor of Arts - Advertising/Public Relations/Organizational Comm.

Morehead State University

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Eric Fisher