Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Personal Information
Languages
Timeline
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Eric Florence

Eric Florence

Dallas,TX

Summary

Experienced software engineer skilled in project management, seeking to utilize expertise in machine learning, dynamic systems, and distributed systems. Committed to staying up-to-date with technological advancements, and motivated to contribute to the creation of efficient and user-friendly solutions. With a solid understanding of software engineering principles and a keen attention to detail, excelling at collaborating with cross-functional teams to deliver top-notch projects within budget and on schedule.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Contract Software Engineer

American Airlines
05.2023 - Current
  • Increased System Efficiency: Enhanced the performance of loyalty-benefit rewards program architecture, leading to a 30% reduction in processing time for key transactions
  • Service Development: Successfully built and deployed over 15 microservices using Spring Boot, Azure Functions, and Azure Service Bus, handling over 500,000 transactions per day
  • Improved Data Flow: Architected and implemented a caching solution using Redis, reducing data retrieval times by 40%
  • Security Enhancements: Integrated multiple security and reporting tools (Sonarqube, Coverity, BlackDuck, Mezmo, Nucleus) that increased code quality and security compliance by 25%
  • Production Releases: Led the deployment of 10+ major production releases, ensuring zero downtime and seamless user experience
  • Automated Processes: Automated key processes including certificate creation, proxy setup, and Azure Key Vault secret management, reducing manual effort by 50%
  • Collaboration and Leadership: Worked collaboratively across 5 crossfunctional teams to modernize the loyalty program, resulting in a 20% increase in user engagement

Software Engineer Project Lead

Cognizant
03.2022 - 04.2023
  • Internship Program Leadership: Coordinated and led a highly successful summer internship program, conducting over 100 hours of training in Java/Spring, React, GCP Cloud Services, and Agile Methodologies
  • Mentored 30 interns, resulting in a 90% intern-to-full-time conversion rate
  • Team Enablement and Training: Led seven teams of new hires through a comprehensive enablement program, providing technical training and project management guidance
  • Successfully onboarded and allocated 20+ individuals to client projects within 2 months, reducing ramp-up time by 50%
  • Project Management Promotion: Promoted to Project Manager for a high-profile client project, overseeing the development of a carbon circular registry and accounting system
  • Streamlined the process of issuing, retiring, and maintaining carbon certificates, which improved system efficiency by 40%
  • Process Automation: Spearheaded the automation of critical business processes, leading to a 30% reduction in manual efforts and a 25% increase in operational accuracy
  • Client Satisfaction: Achieved a 95% client satisfaction rate by delivering high-quality projects on time and within budget
  • Conducted regular client meetings and progress updates, ensuring alignment with client goals and expectations
  • Agile Methodologies Implementation: Implemented Agile methodologies across all projects, resulting in a 20% increase in team productivity and a 15% decrease in project delivery times
  • Cross-Functional Collaboration: Worked closely with cross-functional teams, fostering a collaborative environment that led to innovative solutions and a 30% improvement in project outcomes

3D Printer Tech & Software Specialist

Out Of Darts
05.2019 - 12.2021
  • Custom Software Solutions: Developed and implemented custom software solutions to streamline production processes, improving overall system efficiency by 30%
  • Leveraged coding skills to create automation scripts for printer management, reducing manual intervention by 50%
  • Advanced Software Management: Managed Prusa model slicing software, making precise adjustments to printing profiles
  • This resulted in a less than 5% fail rate, significantly enhancing production efficiency and reducing material wastage
  • Product Pipeline Management: Oversaw the entire product pipeline, including production, website listings, and customer service
  • Utilized Shopify custom plugins to develop interactive 3D model viewers, integrated customer comments and feedback systems, and implemented a custom color/parts selector, enhancing user experience and increasing online sales by 25%
  • Workflow Optimization: Created efficient workflows for 97 Prusa printers, reducing production to shipping time by 40%
  • This optimization enabled the company to take on 10 additional projects months ahead of their initial scheduling, increasing overall productivity
  • COVID-19 Response Initiative: Led a critical project during the COVID-19 pandemic to print and deliver several thousand face shields to hospitals in Seattle
  • This effort involved coordinating logistics, ensuring quality control, and meeting urgent deadlines, ultimately contributing to public health efforts
  • Technical Documentation: Created comprehensive technical documentation for all software and workflow processes, facilitating knowledge transfer and ensuring consistent operational practices across the team

Education

Bachelor of Science - BS - Computer Science

Southern New Hampshire University
01.2023

Certificate of Completion - React Native Bootcamp

Zero To Mastery Academy
08.2022

Full-Stack Developer Bootcamp - Java/Hibernate

Revature
03.2022

Finance and Financial Management Services - undefined

Brigham Young University
Provo, Utah
01.2014

High School Diploma - undefined

Ogden High School
01.2009

Skills

  • Project Management
  • Web Development
  • Software Development
  • Java development
  • RESTful API's
  • Machine learning integration
  • Microservice design
  • Cloud computing
  • Continuous integration tools
  • Spring frameworks
  • Team management

Certification

  • Learning Linux Command Line
  • Git Essential Training
  • SI Associate Certification Program
  • MongoDB
  • Java SE8

Awards

Eagle Scout

Personal Information

Title: Software Developer

Languages

Spanish
Full Professional

Timeline

Contract Software Engineer

American Airlines
05.2023 - Current

Software Engineer Project Lead

Cognizant
03.2022 - 04.2023

3D Printer Tech & Software Specialist

Out Of Darts
05.2019 - 12.2021

Certificate of Completion - React Native Bootcamp

Zero To Mastery Academy

Finance and Financial Management Services - undefined

Brigham Young University

High School Diploma - undefined

Ogden High School

Bachelor of Science - BS - Computer Science

Southern New Hampshire University

Full-Stack Developer Bootcamp - Java/Hibernate

Revature

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Eric Florence