Eric Flores
Summary
Highly motivated and detail-oriented professional with a strong understanding of insurance policies and procedures, seeking an Insurance Claim Adjuster role to utilize exceptional investigative, communication, and negotiation skills in achieving client satisfaction and efficient claim outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto Liability Claims Adjuster
Kemper
07.2022 - Current
- Contacting policy holders, third parties, via phone calls, written letters and electronic communication regarding facts about the accident, investigating claim details, and collecting statements from involved parties
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
Policy Management Specialist
Auto Club of So Cal - Los Angeles, CA
10.2017 - 10.2021
- Reviewing new business applications, processing insurance and membership payments, updating client billing and personal information, adherence to company policy and procedures
- Assisting members with emergency roadside service calls
- Exceed member expectations by providing first call resolution with insight and product knowledge
- Work in a fast-paced call center environment, engaging and educating our members who will look to your expertise for solutions and advice on their relevant needs
- Acted as a subject matter expert on policy matters within the organization, offering guidance and support to colleagues when needed.
Office Manager
Clear Coast Insurance
01.2013 - 09.2017
- Creating and maintaining a book of business, establish visibility in the community and increase sales for the office by conducting outbound sales calls and activities
- Scheduling periodic meetings and follow ups to ensure client satisfaction as well as coordinating staff schedules
- Preparing briefings, reports, slides, forms, correspondence, etc., using Microsoft Office (Word, Excel, Access, PowerPoint, etc.)
- Provides information to coworkers regarding procedures, policies, written instructions and other work directives
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Personal Banker
Citibank
12.2010 - 05.2012
- Responsible for sales and service duties which included establishing and maintaining new relationships by identifying clients financial needs, assisting with products and services including personal and business accounts, credit cards, lines of credit and referrals to mortgage and investment representatives
- Educating clients on utilizing available access channels including ATM, online and mobile banking
- Provide tellers and other branch staff with coaching and guidance on products and services
- Supervisor authority that included opening procedures, teller overrides, cash counts, teller work review, balance sheets and end of day branch closing
Skills
- MS Office
- Sales
- Customer Service Skills
- Customer Relationship Management
Certification
personal lines broker - agent, 01/01/21, 01/01/23, 0G99928
Personal Information
Title: Auto Liability Claims Adjuster
References
References available upon request.
Timeline
Auto Liability Claims Adjuster
Kemper
07.2022 - Current
Policy Management Specialist
Auto Club of So Cal - Los Angeles, CA
10.2017 - 10.2021
Office Manager
Clear Coast Insurance
01.2013 - 09.2017
Personal Banker
Citibank
12.2010 - 05.2012
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