Summary
Overview
Work History
Education
Skills
Projects
References
Leadership Experience
Accomplishments
Certification
Timeline
Generic
Eric Flowers

Eric Flowers

Broken Arrow

Summary

Dynamic Chief Nursing Officer with a proven track record, excelling in strategic planning and quality improvement. Spearheaded initiatives that enhanced patient safety standards and achieved superior patient satisfaction scores. Adept at interdisciplinary collaboration and staff development, driving operational excellence in nursing care delivery.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Chief Nursing Officer

Tulsa ER & Hospital
Tulsa
08.2024 - Current
  • Developed and implemented strategic nursing plans aligned with organizational goals.
  • Oversaw nursing care delivery, including staffing, scheduling, and resource management.
  • Established high standards for patient care and safety through quality improvement initiatives.
  • Managed nursing department budget, ensuring financial accountability and resource efficiency.
  • Directed recruitment, retention, training, and professional development of nursing staff.
  • Created nursing policies and procedures compliant with best practices and regulations.
  • Collaborated with healthcare professionals to enhance communication across all nursing levels.
  • Evaluated new technologies to improve nursing practice and patient care outcomes.
  • In this role, I also had oversight of Laboratory Services, Drug Room, Nutritional Services, and Building Maintenance.

Manager, ED/Site

Saint Francis Health System
Tulsa
04.2018 - 08.2024
  • Led opening and management of Saint Francis Health System Glenpool campus, offering diverse outpatient services and emergency care.
  • Served as primary contact for nursing and emergency department operations, overseeing equipment planning, clinical workflows, and budgeting.
  • Managed vendor relationships and supply chain processes to ensure operational efficiency.
  • Developed policies and recruited clinical staff to maintain high-quality healthcare standards.
  • Collaborated with leadership on oversight of pharmacy, respiratory therapy, lab, radiology, and physical medicine areas.
  • Partnered with primary care leadership to enhance clinic operations and service delivery.
  • Achieved annual national awards for superior patient satisfaction scores since 2018 in emergency department.
  • Oversaw operations of both Glenpool campus and Saint Francis Hospital South Emergency Department during pandemic crisis.
  • Oversaw Observation Unit operations alongside existing responsibilities.
  • Led initiatives for South campus designation as Primary Stroke Center, successfully achieving certification.

Regional Director

Lifeshare of Oklahoma
Tulsa
10.2017 - 04.2018
  • Responsibilities include oversight of operations surrounding organ recovery, family services, and hospital development.

Registered Nurse / Emergency Department Manager

St. John Health System
Tulsa
10.2010 - 10.2017
  • Started in the Emergency Department at the Broken Arrow campus, taking on charge nurse and house supervisor roles and subsequently accepted the Emergency Department Manager position at the Sapulpa campus.
  • Managed Sapulpa campus Emergency Department since October 2013, reporting to Chief Nursing Officer.

Charge Nurse, Emergency Department

HIllcrest Medical Center
Tulsa
04.2009 - 10.2012
  • Served as charge nurse in Emergency Department, overseeing patient care and staff coordination.
  • Transitioned to PRN role at St. John Broken Arrow, providing Emergency Department support.

Technician / Registered Nurse

St. John Health System
Tulsa
05.2006 - 10.2009
  • Progressed career from assistive nursing role in urgent care, achieved RN license, and launched nursing career in ICU at St. John Medical Center.

ED Technician/AUA

Hillcrest Medical Center
Tulsa
05.2000 - 05.2006
  • ED Technician/Advanced Unlicensed Assistant in Emergency Department.

Education

Master of Science - Healthcare Administration

Oklahoma State University
Tulsa, OK
05-2018

Bachelor of Science - Nursing

University of Oklahoma
Tulsa, OK
05-2008

Skills

  • Strategic planning
  • Patient safety standards
  • Budget management
  • Nursing policy development
  • Quality improvement
  • Clinical operations management
  • Staff recruitment strategies
  • Critical thinking
  • Interdisciplinary collaboration
  • Change management
  • Effective communication
  • Team leadership
  • Conflict resolution
  • Time management
  • Resource optimization
  • Infection control
  • Job performance evaluations
  • Electronic medical records
  • Staff scheduling
  • Nursing operations reconstruction
  • Patient care management
  • Resource allocation
  • Acute care
  • Patient services coordination
  • Nursing staff management
  • HIPAA requirements
  • Healthcare regulations
  • Continuous improvement
  • Staff mentoring and coaching
  • Clinical quality improvement
  • Patient care oversight
  • Budget administration
  • Patient care services coordination
  • Staff management
  • Budget development
  • Clinical management
  • Regulatory compliance
  • Policy improvement
  • Infection prevention
  • Clinical judgment
  • Staff development
  • Resource utilization
  • Customer service
  • Diagnostic services monitoring
  • Risk analysis

Projects

  • Results Pending Patient Model and Vertical Patient Model in the Emergency Department.
  • Performance improvement with Acute Stroke patients.
  • Reduction in blood culture contaminations.
  • Door to Triage time reduction.
  • Door to EKG time reduction.
  • Sedation quality improvement.
  • Restraints quality improvement.
  • Implementation of electronic communication feed (via a mobile app) across campuses, as well as maintaining an intranet page for staff communication.
  • Continuously meet productivity targets. Close relationship and collaboration with medical directors and physician group on general operations and policies. Great conflict resolution skillset. Collaboration with colleagues of other community hospitals in operations of the emergency department including policies, EMR (MU) improvements, and CoPs for CMS, as well as collaboration to improve our overall performance with DNV and TJC as a system. Excellent collaboration primarily with emergency department physicians and medical directors, but also with other disciplines across the care delivery system within a hospital setting.

References

  • TODD SCHUSTER, VICE PRESIDENT, SAINT FRANCIS HEALTH SYSTEM, 918-948-1100
  • DR. RYAN PARKER, MEDICAL DIRECTOR, UNITED STATES ACUTE CARE SOLUTIONS, 214-417-2683
  • DAN HALL, EXECUTIVE DIRECTOR - PATIENT CARE SERVICES, SAINT FRANCIS HEALTH SYSTEM, 580-763-7442

Leadership Experience

  • National Board Certification in Emergency Nursing.
  • Served as Administrator on-call.
  • Served as Stroke Coordinator.
  • Serve on the Epic ASAP Steering Committee for Saint Francis Health System.
  • Change agent with updating procedural sedation Epic narrators and procedural sedation policy for Saint Francis Health System.
  • Served on the CQI Committee for the State of Oklahoma.
  • Representative of facility to Oklahoma Regional Trauma Advisory Board in both Region 4, and Region 7.
  • Served on an Executive Steering Committee for Human Trafficking.
  • Covered Chief Nursing Officer duties per diem.
  • Completed internal leadership programs for both St. John Health System, and for Ascension Health through the Advisory Board.
  • Served on a threat Assessment Team.
  • Served on Oklahoma State Push Partner Program.
  • Served on Sepsis Core Measure Coalition Team.
  • Served on Cerner First Net Committee.
  • Served as a hospital wide Skills Fair Coordinator.
  • Served as Medical Lead for Oklahoma Bike MS cycling event.
  • Served as past chair of social media for the Oklahoma Chapter of the Emergency Nurses Association.
  • Empowered front line staff to take ownership in their workplace.
  • Efficient in multiple business and healthcare applications including: MS Office, Epic, SAP, Cerner and McKesson.
  • Certifications include: BLS, ACLS, PALS, TNCC, ENPC, STABLE, NIHSS, NIMS 100b/200b/700a/800b.

Accomplishments

  • Induction into The Honor Society of Phi Kappa Phi

Certification

  • Registered Nurse
  • Board Certified Emergency Room Nurse (CEN)

Timeline

Chief Nursing Officer

Tulsa ER & Hospital
08.2024 - Current

Manager, ED/Site

Saint Francis Health System
04.2018 - 08.2024

Regional Director

Lifeshare of Oklahoma
10.2017 - 04.2018

Registered Nurse / Emergency Department Manager

St. John Health System
10.2010 - 10.2017

Charge Nurse, Emergency Department

HIllcrest Medical Center
04.2009 - 10.2012

Technician / Registered Nurse

St. John Health System
05.2006 - 10.2009

ED Technician/AUA

Hillcrest Medical Center
05.2000 - 05.2006

Master of Science - Healthcare Administration

Oklahoma State University

Bachelor of Science - Nursing

University of Oklahoma
Eric Flowers
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