Dynamic Chief Nursing Officer with a proven track record, excelling in strategic planning and quality improvement. Spearheaded initiatives that enhanced patient safety standards and achieved superior patient satisfaction scores. Adept at interdisciplinary collaboration and staff development, driving operational excellence in nursing care delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Chief Nursing Officer
Tulsa ER & Hospital
Tulsa
08.2024 - Current
Developed and implemented strategic nursing plans aligned with organizational goals.
Oversaw nursing care delivery, including staffing, scheduling, and resource management.
Established high standards for patient care and safety through quality improvement initiatives.
Managed nursing department budget, ensuring financial accountability and resource efficiency.
Directed recruitment, retention, training, and professional development of nursing staff.
Created nursing policies and procedures compliant with best practices and regulations.
Collaborated with healthcare professionals to enhance communication across all nursing levels.
Evaluated new technologies to improve nursing practice and patient care outcomes.
In this role, I also had oversight of Laboratory Services, Drug Room, Nutritional Services, and Building Maintenance.
Manager, ED/Site
Saint Francis Health System
Tulsa
04.2018 - 08.2024
Led opening and management of Saint Francis Health System Glenpool campus, offering diverse outpatient services and emergency care.
Served as primary contact for nursing and emergency department operations, overseeing equipment planning, clinical workflows, and budgeting.
Managed vendor relationships and supply chain processes to ensure operational efficiency.
Developed policies and recruited clinical staff to maintain high-quality healthcare standards.
Collaborated with leadership on oversight of pharmacy, respiratory therapy, lab, radiology, and physical medicine areas.
Partnered with primary care leadership to enhance clinic operations and service delivery.
Achieved annual national awards for superior patient satisfaction scores since 2018 in emergency department.
Oversaw operations of both Glenpool campus and Saint Francis Hospital South Emergency Department during pandemic crisis.
Oversaw Observation Unit operations alongside existing responsibilities.
Led initiatives for South campus designation as Primary Stroke Center, successfully achieving certification.
Regional Director
Lifeshare of Oklahoma
Tulsa
10.2017 - 04.2018
Responsibilities include oversight of operations surrounding organ recovery, family services, and hospital development.
Registered Nurse / Emergency Department Manager
St. John Health System
Tulsa
10.2010 - 10.2017
Started in the Emergency Department at the Broken Arrow campus, taking on charge nurse and house supervisor roles and subsequently accepted the Emergency Department Manager position at the Sapulpa campus.
Managed Sapulpa campus Emergency Department since October 2013, reporting to Chief Nursing Officer.
Charge Nurse, Emergency Department
HIllcrest Medical Center
Tulsa
04.2009 - 10.2012
Served as charge nurse in Emergency Department, overseeing patient care and staff coordination.
Transitioned to PRN role at St. John Broken Arrow, providing Emergency Department support.
Technician / Registered Nurse
St. John Health System
Tulsa
05.2006 - 10.2009
Progressed career from assistive nursing role in urgent care, achieved RN license, and launched nursing career in ICU at St. John Medical Center.
ED Technician/AUA
Hillcrest Medical Center
Tulsa
05.2000 - 05.2006
ED Technician/Advanced Unlicensed Assistant in Emergency Department.
Education
Master of Science - Healthcare Administration
Oklahoma State University
Tulsa, OK
05-2018
Bachelor of Science - Nursing
University of Oklahoma
Tulsa, OK
05-2008
Skills
Strategic planning
Patient safety standards
Budget management
Nursing policy development
Quality improvement
Clinical operations management
Staff recruitment strategies
Critical thinking
Interdisciplinary collaboration
Change management
Effective communication
Team leadership
Conflict resolution
Time management
Resource optimization
Infection control
Job performance evaluations
Electronic medical records
Staff scheduling
Nursing operations reconstruction
Patient care management
Resource allocation
Acute care
Patient services coordination
Nursing staff management
HIPAA requirements
Healthcare regulations
Continuous improvement
Staff mentoring and coaching
Clinical quality improvement
Patient care oversight
Budget administration
Patient care services coordination
Staff management
Budget development
Clinical management
Regulatory compliance
Policy improvement
Infection prevention
Clinical judgment
Staff development
Resource utilization
Customer service
Diagnostic services monitoring
Risk analysis
Projects
Results Pending Patient Model and Vertical Patient Model in the Emergency Department.
Performance improvement with Acute Stroke patients.
Reduction in blood culture contaminations.
Door to Triage time reduction.
Door to EKG time reduction.
Sedation quality improvement.
Restraints quality improvement.
Implementation of electronic communication feed (via a mobile app) across campuses, as well as maintaining an intranet page for staff communication.
Continuously meet productivity targets. Close relationship and collaboration with medical directors and physician group on general operations and policies. Great conflict resolution skillset. Collaboration with colleagues of other community hospitals in operations of the emergency department including policies, EMR (MU) improvements, and CoPs for CMS, as well as collaboration to improve our overall performance with DNV and TJC as a system. Excellent collaboration primarily with emergency department physicians and medical directors, but also with other disciplines across the care delivery system within a hospital setting.
References
TODD SCHUSTER, VICE PRESIDENT, SAINT FRANCIS HEALTH SYSTEM, 918-948-1100
DR. RYAN PARKER, MEDICAL DIRECTOR, UNITED STATES ACUTE CARE SOLUTIONS, 214-417-2683
DAN HALL, EXECUTIVE DIRECTOR - PATIENT CARE SERVICES, SAINT FRANCIS HEALTH SYSTEM, 580-763-7442
Leadership Experience
National Board Certification in Emergency Nursing.
Served as Administrator on-call.
Served as Stroke Coordinator.
Serve on the Epic ASAP Steering Committee for Saint Francis Health System.
Change agent with updating procedural sedation Epic narrators and procedural sedation policy for Saint Francis Health System.
Served on the CQI Committee for the State of Oklahoma.
Representative of facility to Oklahoma Regional Trauma Advisory Board in both Region 4, and Region 7.
Served on an Executive Steering Committee for Human Trafficking.
Covered Chief Nursing Officer duties per diem.
Completed internal leadership programs for both St. John Health System, and for Ascension Health through the Advisory Board.
Served on a threat Assessment Team.
Served on Oklahoma State Push Partner Program.
Served on Sepsis Core Measure Coalition Team.
Served on Cerner First Net Committee.
Served as a hospital wide Skills Fair Coordinator.
Served as Medical Lead for Oklahoma Bike MS cycling event.
Served as past chair of social media for the Oklahoma Chapter of the Emergency Nurses Association.
Empowered front line staff to take ownership in their workplace.
Efficient in multiple business and healthcare applications including: MS Office, Epic, SAP, Cerner and McKesson.