Eric Forsyth
Oak Grove,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Contractor's Apprentice
Midland Construction
01.2024 - 06.2024
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
- Smoothed and sanded surfaces to remove ridges, caulking and glue, using [Type] and [Type] tools.
- Used [Type] and [Type] tools to shape and cut materials to specified measurements.
- Cleaned up work areas upon completion of projects.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Coordinated with other craft employees to maximize project efficiency.
Tower Technician
Alt Inc.
06.2021 - 11.2023
- Executed precise antenna alignments using specialized tools to ensure optimal signal strength in targeted coverage areas.
- Assisted in rigging operations for safe hoisting of heavy equipment on towers during installation projects.
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Performed tower construction at heights of [Number] feet while maintaining focus on safety.
- Improved network performance by installing, troubleshooting, and optimizing telecommunications equipment.
- Leveraged expertise in RF technology to optimize signal quality, enhancing customer satisfaction and reducing complaints.
- Safely climbed towers up to 400 feet high for regular maintenance tasks, minimizing potential hazards onsite.
- Bolted equipment into place using hand and power tools.
- Lifted equipment into position using cranes, rigging tools and gin poles.
- Reduced equipment failures by adhering to preventive maintenance procedures diligently.
- Built and installed sites per customer specs and maintained safe work environment daily
- Drove truck and trailer to and from job sites, up to 6 hour drives.
- Calibrated and aligned components using scales, gauges and other measuring instruments.
- Replaced light bulbs and coaxial cables.
Auto Body Technician
816 Diesel
02.2014 - 04.2021
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Replaced and repaired vehicle parts according to work order instructions.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected new parts and areas of repair to verify correctness and quality.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Followed standard operating procedures to achieve consistent quality of work.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Ensured consistent quality control through thorough inspections of completed work before releasing vehicles back to customers.
- Enforced compliance with safety regulations when operating equipment.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Completed complex repairs with precision, demonstrating expertise in various auto body materials and techniques.
- Reduced waste generation by recycling materials where possible and following environmentally friendly disposal procedures.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Decreased repair time by streamlining processes and effectively managing workflow in the shop.
- Enhanced team productivity by training junior technicians on industry best practices and advanced repair techniques.
- Exceeded company targets for customer ratings on repair quality, communication, and overall satisfaction.
Telemarketer
Subscription Ink
06.2006 - 12.2013
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Called prospective customers in designated market area to qualify leads.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Recorded contact information of customers and potential customers in internal database.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Recorded and updated customer information in online systems.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Conducted market research surveys over the phone, gathering valuable feedback for product development purposes.
- Delivered detailed reports on individual performance metrics for review by management during weekly meetings.
Education
High School Diploma -
Olathe North Sr High School
Olathe, KS2009
Skills
- Door hanging
- Power Tool Usage
- Leadership Qualities
- Hand-tool proficiency
- Heavy Equipment Operation
- Concrete Work
- Drywall Installation
- OSHA Regulations
- Landscaping experience
- Power Tools Operation
- Tool Maintenance
- Construction safety
- Waste disposal
- Vehicle Maintenance
- Insulation Installation
- Concrete mixing
- OSHA Compliance
- Customer Service
- Power Tool Operation
- Hand and Power Tool Operation
Timeline
Contractor's Apprentice
Midland Construction
01.2024 - 06.2024
Tower Technician
Alt Inc.
06.2021 - 11.2023
Auto Body Technician
816 Diesel
02.2014 - 04.2021
Telemarketer
Subscription Ink
06.2006 - 12.2013
High School Diploma -
Olathe North Sr High School
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