Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Eric Frain

Greencastle,PA

Summary

Dynamic and highly motivated professional with 18 year in the diesel industry. Skilled in time managing in order to complete the task at hand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner Manager

Eric And Sons Diesel LLC
Greencastle, PA
01.2014 - Current
  • Hired, trained and motivated staff to achieve business objectives and exceed expectations.
  • Source vendors and negotiated fair contracts for supplies.
  • Drove business development and customer acquisition by devising targeted marketing and promotions plans.
  • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Technical Support Representative

Volvo Constructions equipment
Shippensburg, PA
08.2012 - 02.2014
  • Processed over 5-10 support requests received over day for technical assistance on wide range of issues related to volvo mechanical issue and software problems.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Built and provided basic end-user troubleshooting on all Volvo equipment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Managed high levels of call flow and responded to technical support needs of customers.

Education

High School Diploma - undefined

Greencastle-Antrim Senior High School
Greencastle, PA
2002

HVAC Degree - HVAC

Franklin County Career And Technology Center
Chambersburg PA
2002

Skills

  • Volvo certified on all engine and electrical systems
  • Cummins certified
  • Caterpillar certified
  • PA inspection licence
  • hvac certified

Accomplishments

  • Iraqi freedom medal
  • bronze star
  • certificate of achievement award for highest BRM
  • presidential hundred tab
  • Iraqi enduring freedom medal
  • Afghanistan campaign medal
  • starting and running a buisness for the ground up

Certification

  • Volvo master tech
  • Volvo v-cads certified
  • AWS welding
  • Caterpillar engine
  • Cummins engine
  • Hvac advance
  • ASE certified in heavy truck

Timeline

Owner Manager

Eric And Sons Diesel LLC
01.2014 - Current

Technical Support Representative

Volvo Constructions equipment
08.2012 - 02.2014

High School Diploma - undefined

Greencastle-Antrim Senior High School

HVAC Degree - HVAC

Franklin County Career And Technology Center

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