Summary
Overview
Work History
Education
Skills
Timeline
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Eric Franco

Fontana,CA

Summary

Dynamic professional with a proven track record at Planet Fitness, excelling in customer service and problem resolution. Demonstrated ability to enhance customer satisfaction and teamwork, coupled with exceptional organizational skills and a positive attitude. Skilled in fast-paced environments, consistently delivering high-quality service and improving operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

MSR

Planet Fitness
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Help members sign up.
  • Helped members with any needs within their membership.

Server/Cashier and Back of the House

Panda Express
11.2022 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Busser

Korean BBQ Restaurant
05.2022 - 12.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

Associate of Science - Fire Science

Chaffey College
Rancho Cucamonga, CA
08.2025

High School Diploma -

Etiwanda High School
Rancho Cucamonga, CA
05.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Problem Resolution

Timeline

MSR

Planet Fitness
12.2023 - Current

Server/Cashier and Back of the House

Panda Express
11.2022 - 12.2023

Busser

Korean BBQ Restaurant
05.2022 - 12.2022

Associate of Science - Fire Science

Chaffey College

High School Diploma -

Etiwanda High School

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Eric Franco