Eric Fraunfelter
Lancaster,PA
Summary
Experienced restaurant manager with a proven track record of leading successful teams and driving revenue growth. Skilled in all aspects of restaurant operations including staff management, inventory control, budgeting, and customer service. Adept at developing and implementing strategic plans to achieve business objectives while maintaining high standards of quality and service. Exceptional communication and interpersonal skills with a passion for delivering an exceptional dining experience to guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Blue Collar Restaurant, Bar & Catering
Landisville, PA
03.2021 - 10.2022
- Launched a full-service, fast-paced restaurant and bar while working closely with the owners.
- Created operational policies and procedures to be implemented upon opening.
- Installed POS systems and configured all back-end software.
- Hired, onboarded, and coached a new team.
- Contributed in the development of food and drink menus.
- Coordinated and led all catered events of up to 300 guests.
- Managed a team of 30+ employees.
- Handled all guest communications including banquet inquiries, quoting, and invoicing.
- Maintained vendor relations.
- Performed weekly inventory and ordering.
- Cleared over $1 million in sales in the first year.
Server/Bartender Shift Manager
Fiorentino's Italian Restaurant
Lititz, PA
10.2019 - 03.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
FOH Manager
Ruby Tuesday
Millersville, PA
06.2016 - 09.2019
- Temporarily interim-GMed in the Pottsville location until a new general manager was hired and trained.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Managed inventory through effectively ordering and stocking food and beverages.
Education
Business Administration -
Millersville University of Pennsylvania
Millersville, PA2019
High School Diploma -
Penn Manor High School
Millersville, PA2014
Skills
- Quality Control
- Business Development
- Food Preparation and Safety
- Menu Planning
- Sales Expertise
- Training and Staff Development
- Inventory Control
- Staff Scheduling
- Management Information Systems
- Strategic Forecasting
- Loss Prevention Strategies
- Operational Efficiency
Certification
ServSafe thru 2026
RAMP thru 2025
Timeline
Service Manager
Blue Collar Restaurant, Bar & Catering
03.2021 - 10.2022
Server/Bartender Shift Manager
Fiorentino's Italian Restaurant
10.2019 - 03.2021
FOH Manager
Ruby Tuesday
06.2016 - 09.2019
Business Administration -
Millersville University of Pennsylvania
High School Diploma -
Penn Manor High School