Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eric Frazier

JACKSONVILLE,FL

Summary

INFORMATION TECHNOLOGY SPECIALIST PROFESSIONAL QUALIFICATIONS A seasoned professional and multitalented leader with in-depth knowledge of Information Technology (IT) systems, policies, and procedures. A proven performer and recognized Subject Matter Expert (SME) in all aspects of network administration; regularly called upon to assist customers, peers, and managers to address hardware and software issues and concerns ranging from simple to complex with consistently superior results. Forward-thinking and pragmatic with demonstrated ability to research, analyze, and identify areas of improvement and to seek out emerging technology to determine its potential within the organization. Exemplary communicator with the skill to listen to customers’ concerns and issues with systems and software, to ask targeted questions, and to guide customers to resolution, ensuring minimal disruption to operations. PROFILE OF STRENGTHS/EXPERTISE Help Desk Support Database Storage, Security & Access Interagency Coordination Leveraging Technology Database Development & Maintenance Network Security Communications Security Training Initiatives Disaster Recovery Planning & Execution Clearance: Top Secret, not Current

Overview

31
31
years of professional experience
1
1
Certification

Work History

System Engineer II

Jacksonville Transportation Authority, JTA
09.2016 - Current


  • ManageEngine Audit Software
  • Lansweeper Audit Software
  • Server Hardware maintenance swap out
  • Monitor Servers for hardware Failures
  • IT Project Management and Implementation
  • Enterasys and Extreme Switch configuration
  • WhatsUp Gold Infrastructure Monitoring System
  • VOIP Avaya Phone System Admin
  • VMware Supported environment
  • VCenter / VSphere
  • Nutanix
  • Cisco WebEx Video Conferencing
  • JIRA Ticketing System
  • Logrhythm
  • Microsoft Endpoint
  • Android Knox
  • Apple Business
  • Cylance Antivirus
  • Darktrace
  • Mircosoft Server 2008-20019
  • Microsoft Exchange 2019
  • Azure Administrator
  • Avaya Phone system Admin

IT Helpdesk Support Supervisor

S. Army
01.2010 - 01.2016
  • Performed IT testing and compiled all assessments and recommendations into presentations for corporate leadership
  • Provided customer helpdesk support in an enterprise environment using an HP ticketing system
  • Acted as a liaison with vendors to evaluate potential new IT systems and system upgrades
  • Provided customer support for issues escalated through the Service Desk
  • Troubleshot Outlook, network connectivity
  • Repair, uninstall and installed software and programs
  • Remote login to clienteles Desktop to troubleshoot issues
  • Remotely install software’s and programs
  • Add and disable users account on Active directory
  • Grant permission to users and higher-level employees to network, servers and folders
  • Terminate cables and reinstall cables through Facilities
  • Run diagnostic on Mac, iMac
  • Manually factory reset Mac
  • Replace Logic board, keyboard and track pad on Mac
  • Resetting Avaya phone
  • Resetting clientele’s name and voicemail
  • Replacing old extension with new and current extension
  • Clearing cache and phone to be reprogrammed
  • Installing Plantronics to Avaya
  • Setting up Hearing aid Bluetooth by pairing it with Avaya for Clientele’s12th Operations Unit, U.

United States Army
01.1993 - 01.2016
  • Led 6 personnel in the performance of IT and systems administration operations in support of 600-person organization
  • Assisted customers with software installation and configuration, such as Desktop Manager, Active Directory, and others
  • Oversaw accountability, maintenance, and security of equipment and assets worth $25M+.Analyzed and validated systems computers throughout the organization to ensure all network systems complied with regulatory requirements and directives and to maintain highest standards of network security
  • Drafted Information Assurance guidelines to aid system administrators in safeguarding networks at lowest level
  • Provided exemplary training and leadership to Saudi Arabian counterparts while serving in support of Operation Spartan Shield
  • Repaired or rebuilt communications equipment components, thereby saving unit $250K in replacement costs.

Specialized, U.S. Army
05.2012 - 12.2014

05.2010 - 05.2012
  • Directed 14 mid-level and junior personnel in planning and executing setup, maintenance, security, troubleshooting, and customer support for Army Battle Command System
  • Managed accountability, serviceability, maintenance, storage, and issuance of $7M worth of sensitive and routine communications equipment
  • Monitored, administered, and reported on system security posture in accordance with Department of Defense and local policy
  • Managed robust network in fast-paced, highly volatile environment in Afghanistan, ensuring impressive 98% reliability rate for all network services
  • Provided 100% accountability and security of all COMSEC equipment during temporary Afghanistan assignment
  • Directed expeditious integration of Common X Interface (CXI) network to 15 operating sites throughout
  • Afghanistan.

COMMUNICATIONS UNIT LEADER

06.2006 - 05.2010
  • Managed system configuration and antivirus updates to support and maintain 180 classified and unclassified workstations, servers, information systems, and Wide Area Network and Storage Area Network, ensuring consistent availability for 280 users and compliance with all applicable Information Technology (IT) and security directives
  • Draftedand implemented local operational procedures for network servers covering systems access, network rights, and physical access to systems and equipment
  • Processed firewall requests to ensure network users and programs could securely access base network
  • Reviewed daily log data gathered from various resources, such as alert logs, firewall logs, and content filtering logs
  • Identified possible intrusion attempts and other anomalies
  • Hand-selected over several unit peers to serve as Unit Leader as a result of in-depth technical skill and leadership
  • Recognized need for, developed, and presented comprehensive training on new SharePoint site, thereby ensuring unit personnel had ability to easily use system
  • Organized and completed 50+ Information Assurance and Vulnerability Assessments to ensure highest standards of Information/Communications Security.

IT SECTION CHIEF

01.2009 - 01.2010
  • Led, supervised, mentored, and disciplined 12 IT and communications specialists in overseeing communications and IT requirements for 200+-person unit
  • Validated users’ security clearances and authority to receive equipment to maintain highest standards of information protection
  • Provided assistance in executing recurring physical inventory and document validation to ensure all processes and procedures complied with governing directives
  • Researched and identified Communications Security (COMSEC) equipment shortfalls and provided details to Higher Headquarters (HQ) for action
  • Planned and executed software upgrades in assigned systems in order to improve reliability and mitigate problems
  • Maintained accountability, serviceability, and security of $25M worth of communications equipment
  • Organized and conducted extensive preparation for Higher HQ inspections on communications and IT programs, resulting in unit receiving grades of “Commendable” or higher on all inspections
  • Devised comprehensive COMSEC training program, resulting in 120 personnel having necessary skills to properly load specialized keys into communications assets and equipment.

Communications Specialist

U.S. Army
01.1998 - 01.2001
  • Answered client queries and complaints to provide strong customer service.
  • Took photographs and videos during special events for promotional materials and social media pages.
  • Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
  • Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.

Education

PROFESSIONAL DEVELOPMENT -

Merritt Island High School
Merritt Island, FL

Leadership -

Advanced Management Course
US Army

Intermediate Leadership Course
US Army

Environmental Compliance Course
US Army

Equal Opportunity Leader Course
US Army

Signal Support Systems Specialist Course
US Army

Communications Security Manager Course
US Army

Information Security
US Army

Master Resilience Trainer
US Army

Bachelor of Science - Cybersecurity

University of Phoenix
Tempe, AZ
05.2026

Skills

  • Servers and end users
  • Cyber security
  • Solution Testing and Implementation
  • A\V conference room equipment

Certification

LogRhythm 301 Administrator

Timeline

System Engineer II

Jacksonville Transportation Authority, JTA
09.2016 - Current

Specialized, U.S. Army
05.2012 - 12.2014

05.2010 - 05.2012

IT Helpdesk Support Supervisor

S. Army
01.2010 - 01.2016

IT SECTION CHIEF

01.2009 - 01.2010

COMMUNICATIONS UNIT LEADER

06.2006 - 05.2010

Communications Specialist

U.S. Army
01.1998 - 01.2001

United States Army
01.1993 - 01.2016

PROFESSIONAL DEVELOPMENT -

Merritt Island High School

Leadership -

Advanced Management Course

Intermediate Leadership Course

Environmental Compliance Course

Equal Opportunity Leader Course

Signal Support Systems Specialist Course

Communications Security Manager Course

Information Security

Master Resilience Trainer

Bachelor of Science - Cybersecurity

University of Phoenix

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Eric Frazier