Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Freeman

Palm Springs,USA

Summary

Experienced hospitality worker with a strong background in maintaining cleanliness and organization in bar and café environments. Demonstrated ability to support efficient service by assisting bartenders with restocking supplies and preparing ingredients, which contributed to improved workflow during peak hours. Proven track record of providing exceptional customer service through effective order fulfillment and maintaining a welcoming atmosphere for patrons. Skilled in training new staff members on operational protocols, enhancing overall team effectiveness.

Overview

20
20
years of professional experience

Work History

Cafe Staff Member

Townie Bagels
Palm Springs
11.2024 - 10.2026
  • Provided exceptional customer service by efficiently taking and fulfilling orders, ensuring a positive dining experience.
  • Maintained cleanliness and organization of the café environment, contributing to a welcoming atmosphere for patrons.
  • Assisted in training new staff members on café operations and customer service protocols to enhance team effectiveness.

Barback

Tonga hut
Palm Springs, CA
11.2025 - 01.2026
  • Maintained cleanliness and organization of bar areas, ensuring a safe and welcoming environment for guests.
  • Assisted bartenders by restocking supplies and preparing ingredients, contributing to efficient service during peak hours.
  • Supported drink preparation by washing glassware and equipment, enhancing workflow and service speed.

• Also assisted the bartender in making the cocktails

Front Desk Agent

The Palm Springs Hotel
Palm Springs, CA
08.2022 - 03.2023
  • My duties here included checking in and checking out guest, making reservations in person, via phone and booking sites, using Web rez pro systems, I also was in charge of taking credit card payments, guest issues, and complaints, laundry and housekeeping

Server

Asiasf
Palm Springs, CA
02.2019 - 04.2019
  • Food runner busser kitchen help

Crew Member

Triangle Inn
Palm Springs, CA
01.2014 - 01.2018
  • Provided end-to-end guest experiences, including guest check-in and check-out, confer with customers by phone and in-person to provide information about products and services. Check to ensure that appropriate changes were made to resolve any customers' problems. Keep records of customer interactions, recording details of inquiries, complaints or comments as well as actions taken. Provide daily facility maintenance, housekeeping and grounds keeping.
  • An award-winning resort with the Southern California hospitality just a block off world-famous Palm Canyon Drive.

Crew Member

Club Liquor
Palm Springs, CA
01.2016 - 01.2017
  • Delivered exceptional customer experiences by greeting customers entering the establishment. Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. Periodically take physical count of stock or check and mark merchandise. Assist customers by providing information and resolving their complaints. Receive payments by cash, check, credit cards, vouchers, or automatic debits. Establish or identify prices of goods, services or admission, and tabulate bills using cash registers, or optical price scanners. Process credit or debit card transactions and validate checks.
  • A family owned liquor store the heart of Palm Springs, providing exception service at fair prices since 1986.

Crew Member

Grocery Outlet
Paradise, CA
01.2010 - 01.2013
  • Delivered differentiated customer experiences by greeting customers entering the establishment. Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. Periodically take physical count of stock or check and mark merchandise. Assist customers by providing information and resolving their complaints. Receive payments by cash, check, credit cards, vouchers, or automatic debits. Establish or identify prices of goods, services or admission, and tabulate bills using cash registers, or optical price scanners. Process credit or debit card transactions and validate checks.
  • Since 1946, Grocery Outlet has been the nation's largest extreme value grocery retailer.

Waiter and Host

Macaroni Grill
Clackamas, OR
01.2007 - 01.2008
  • Accountable for providing exceptional guest experiences by welcoming patrons, seating them at tables or in lounge, and ensuring an extraordinary service experience. Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages.
  • Romano's Macaroni Grill is an American casual dining restaurant chain specializing in Italian-American cuisine.

Server, Bartender, Cook and Barista

The Curve Hotel, Bend Café & Bar
Palm Springs, CA
01.2013
  • Responsible for all facets of the café and bar, including taking orders, and serving food and beverages to patrons at tables in a dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Prepare, season, and cook dishes such as soups, meats, vegetables, or desserts in the restaurants. Often order supplies, keep records and accounts, price items on menu, and plan specials. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • An award-winning, iconic hotel located in the heard of Palm Springs, California

Education

High School Diploma -

Lake Shore High School
Saint Clair Shores, MI

Associates Degree -

Macomb Community College
Warren, MI

Skills

  • Computer Skills
  • Great personality
  • Great people skills
  • Great multitasker
  • Robotics
  • Busser
  • Customer service
  • Order fulfillment
  • Cleanliness maintenance
  • Staff training

Timeline

Barback

Tonga hut
11.2025 - 01.2026

Cafe Staff Member

Townie Bagels
11.2024 - 10.2026

Front Desk Agent

The Palm Springs Hotel
08.2022 - 03.2023

Server

Asiasf
02.2019 - 04.2019

Crew Member

Club Liquor
01.2016 - 01.2017

Crew Member

Triangle Inn
01.2014 - 01.2018

Server, Bartender, Cook and Barista

The Curve Hotel, Bend Café & Bar
01.2013

Crew Member

Grocery Outlet
01.2010 - 01.2013

Waiter and Host

Macaroni Grill
01.2007 - 01.2008

High School Diploma -

Lake Shore High School

Associates Degree -

Macomb Community College
Eric Freeman