Summary
Overview
Work History
Skills
Timeline
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Eric Fritz

Tullahoma,TN

Summary

Dynamic and results-oriented professional with extensive experience at Lowe's, excelling in sales expertise and customer relationship building. Achieved consistent sales growth by leveraging strong client relations and upselling techniques. Proven track record in leading teams to exceed sales targets, demonstrating exceptional pipeline management and team collaboration skills.

Overview

16
16
years of professional experience

Work History

Sales Specialist

Lowe's
06.2020 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Stocker

Lowe's
04.2014 - 10.2017
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Customer Service Associate

Lowe's
10.2017 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.

Crew Trainer

McDonald's
04.2009 - 09.2013
  • Led team meetings to share best practices and address concerns.
  • Provided constructive feedback for enhancing individual contributions.
  • Created engaging training programs to enhance employee skills.
  • Implemented standard operating procedures to improve consistency.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Sales expertise
  • Team collaboration
  • Pipeline management
  • Cash handling
  • Sales training
  • Cold calling
  • Objection handling
  • Inventory maintenance
  • Closing techniques
  • Staff education and training
  • Technical support
  • Complaint resolution
  • Sales forecasting
  • Product recommendation
  • Customer service
  • Sales closing
  • Complex Problem-solving
  • Customer relationship building
  • Lead generation
  • Personnel training
  • Product promotions
  • Client account management
  • Staff training

Timeline

Sales Specialist

Lowe's
06.2020 - Current

Customer Service Associate

Lowe's
10.2017 - 06.2020

Stocker

Lowe's
04.2014 - 10.2017

Crew Trainer

McDonald's
04.2009 - 09.2013

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Eric Fritz