Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Fru

Kansas

Summary

Dedicated IT professional with a proven track record at Molina Healthcare Insurance, excelling in technical troubleshooting and fostering customer satisfaction. Expert in network management and multitasking, I've significantly enhanced IT infrastructure and support protocols. Known for innovative solutions and collaborative teamwork, I consistently exceed project objectives and customer expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Help Desk Specialist

Molina healthcare INSURANCE
Long Beach, CA
01.2020 - Current
  • Developed, tested and implemented new technologies in the organization's IT infrastructure.
  • Supported customers with password resets and account customization.
  • Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Analyzed system logs to detect any potential issues that might arise.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

IT Support Technician

NORTH Kansas City Hospital
Kansas City, Mo
10.2019 - 01.2020
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained inventory of all technology assets within the organization's network infrastructure.
  • Oversaw daily performance of computer systems.
  • Documented technical information such as troubleshooting steps taken during issue resolution process.
  • Managed the configuration and setup of customer accounts and systems.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Trained new support representatives on troubleshooting techniques and company support protocols.

Computer Help Desk

JC PENNEY
Lenexa, KS
01.2019 - 10.2019
  • Updated and maintained databases with current information.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Associate Degree - Healthcare Information Specialist

Johnson County Community College
01.2022

Skills

  • Technical troubleshooting
  • Hardware installation
  • Customer support
  • Service ticket tracking
  • Help desk software
  • Operating systems
  • Network troubleshooting
  • TCP/IP
  • Firewall configuration
  • Support end-users
  • Technical support
  • Asset management
  • Network management
  • VPN management
  • Cloud computing
  • Multitasking
  • LAN/WAN
  • Server maintenance
  • Network protocols
  • Online chat support
  • Active directory

Certification

  • CompTIA A+
  • CompTIA Security +
  • Azure Administrator

Timeline

Help Desk Specialist

Molina healthcare INSURANCE
01.2020 - Current

IT Support Technician

NORTH Kansas City Hospital
10.2019 - 01.2020

Computer Help Desk

JC PENNEY
01.2019 - 10.2019

Associate Degree - Healthcare Information Specialist

Johnson County Community College

Similar Profiles

CREATE PROFILE
Eric Fru