Eric Fulkerson

• Increased client retention by providing superior customer service.
• Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
• Developed and managed operating budget, meeting department goals.
• Negotiated contracts with suppliers and customers to provide best cost and delivery terms.
• Controlled inventory transactions to reconcile ordering processes with demand forecasts.
• Built and maintained relationships with key suppliers and customers to support seamless operations.
• Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.

• Logistics Manager for a major appliance distribution center, 1.1 million sq. ft.

with 125 associates that services 7 states, 300 stores and 21 Market Delivery

Operations.

• Drive overall facility operations ensuring company profitability, employee safety, and customer satisfaction.
• Meet expected levels for customer

service and performance metrics by driving continuous

improvement and compliance

• Provide oversight to 4 Senior Managers and 75 indirect reports.
• Achieve facility objectives and optimize staff’s performance by guiding, coaching, and mentoring, members.
• Maximize cost savings by overseeing facility purchasing,

process auditing, guideline compliance, and approval.

• Create and deploy programs for equipment PM, safety, and facility building as well as grounds maintenance.

Lead a managment team of 21 to achieve customer service and meet all

performance metrics, working collaboratively with the on sight customer

• Carried full P&L responsibilities.
• Maximized staff’s effectiveness, providing coaching, mentoring, and support. Clearly conveyed daily and weekly objectives and performance levels to staff members.
• Worked jointly with vendors to establish new or renegotiate existing contracts for supplies and services.
• Held full responsibility for developing, enforcing, and

communicating all facility SOPs.

• Created, instituted, and led programs for

equipment PM, safety, as well as facility and building maintenace