Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Eric Fuston

Jeffersonville,Indiana

Summary

Dynamic professional with a proven track record at UPS, excelling in customer relations management and community engagement. Spearheaded initiatives that drove a 30% increase in leads and contributed to $8.5B in new revenue. Adept at sales negotiation and team leadership, fostering strong networks and ensuring client satisfaction through strategic collaboration and innovative solutions.

Overview

34
34
years of professional experience

Work History

Associate Pastor

Old Paths Church of God
North Vernon, IN
01.1998 - Current
  • Facilitated youth ministry events such as retreats, camps, mission trips and service projects.
  • Provided pastoral care for members of the congregation, including counseling, visitation and prayer.
  • Developed and implemented church-wide programs designed to increase spiritual growth and foster community engagement.
  • Served on the Board of Trustees

Account Manager

AAA Cooper Transportation
Louisville, KY
11.2010 - 08.2022
  • Managed over 300 accounts and exceeded sales goals for each quarter
  • Negotiated rates and tariffs with key decision makers
  • Collaborated with new operations, management, and all departments to create a successful sales lead program
  • Trained Account Managers in Cincinnati, Indianapolis, Lexington, and Louisville
  • Led "BLITZ" campaign to address presence in new cities
  • Facilitated "INPACT" training for all Account Managers
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.

Customer Relations Supervisor

UPS
Lousville, KY
08.1992 - 11.2008
  • Led executive briefings and operational tours for key executives, government officials, investors, and the media about UPS global capabilities
  • Conducted hundreds of multimedia presentations showcasing UPS operations, services and customer-facing technology solutions to audiences including Fortune 100 CEOs and high-level government officials, directly contributing to $8.5B in new revenue
  • Collaborated with UPS Business Development and internal subject matter experts to participate in customer visits and tours and to support business and revenue growth efforts
  • Developed strong networks within community groups (e.g., Chamber of Commerce, Universities, etc.) to foster relationships and promote local economic development and growth
  • Featured in corporate videos presenting the capabilities of UPS Worldport; videos still in use for employee orientation and external marketing
  • Coordinated travel, hotel, transportation, and overall experience
  • Led "Paint the Town Brown" internal sales initiative that saw a 30% increase in leads
  • Presented value of Metro United Way to each work group
  • Exceeded goals for leadership giving by $100,000

Varsity Football Coach

Charlestown High School / Floyd Central High Scool
Charlestown, Indiana
08.1991 - 11.2003
  • Motivated players through positive reinforcement techniques while maintaining high expectations for success.
  • Developed game plans by studying opponent's strengths and weaknesses.
  • Provided feedback to players regarding their performance in order to help them reach their full potential.
  • Provided game plans that led to four sectional championships
  • Coach/Mentored over a dozen athletes who played at the collegiate level
  • Coached Bridge Bowl Allstar Game (Louisville vs. Southern Indiana)

Education

Bachelor of Science - Business Management

Indiana University
New Albany, IN
05-1997

Skills

  • Customer Relations Management (CRM)
  • Community engagement
  • Presentation skills
  • Sales Negotiation
  • Team leadership
  • Networking Building
  • Public speaking
  • Cross-Functional Collaboration
  • Client Retention Strategies
  • B2B Sales

Affiliations

  • Little Pirate Football - Board of Directors
  • Emcee for Miss NULU Beauty Pageant
  • Metro United Way for Southern Indiana YMCA

Accomplishments

  • Voted by peers as Most Outstanding Leader at four UPS Corporate Schools from pool of international candidates
  • Keynote Speaker at "School-to-Work" graduation ceremony for two consecutive years
  • Taught Management / Leadership Program for all UPS Front-Line Supervisors
  • Voted Supervisor of the Month multiple times

Timeline

Account Manager

AAA Cooper Transportation
11.2010 - 08.2022

Associate Pastor

Old Paths Church of God
01.1998 - Current

Customer Relations Supervisor

UPS
08.1992 - 11.2008

Varsity Football Coach

Charlestown High School / Floyd Central High Scool
08.1991 - 11.2003

Bachelor of Science - Business Management

Indiana University

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