Eric Gafford
Corsicana
Summary
Results-driven professional with a strong background in industrial automation and electrical systems. Known for exceptional problem-solving abilities and commitment to safety, consistently contributing to operational improvements and team development.
Overview
26
26
years of professional experience
Work History
Senior Controls Technician
Divcon Controls
Dallas, TX
05.2024 - Current
- Calibrated and maintained control systems to ensure optimal performance and reliability.
- Collaborated with engineering teams to implement system enhancements and upgrades.
- Conducted routine inspections and preventative maintenance on critical equipment.
- Diagnosed and repaired electrical and mechanical issues in automated systems efficiently.
- Documented troubleshooting procedures to improve future operational efficiency.
- Trained junior technicians on best practices for system diagnostics and repairs.
- Utilized specialized software tools for monitoring system performance and data analysis.
- Developed standard operating procedures to enhance workflow consistency and safety compliance.
- Skilled in troubleshooting control system malfunctions and creating plans for repair.
- Demonstrated commitment to safety by adhering to all company policies and industry regulations while performing tasks on-site or remotely.
- Collaborated with engineers to develop, install, and troubleshoot custom control systems for specific applications.
- Improved system efficiency by implementing and maintaining control systems in various industrial settings.
- Maintained accurate spreadsheets and records of system operations.
- Assisted in new equipment commissioning by ensuring seamless integration with existing control infrastructure.
- Coordinated with multiple staff departments to negotiate and facilitate assigned commitments.
- Demonstrated boundless knowledge of digital control concepts not limited to [Area of study] and [Area of study].
- Participated in ongoing training sessions to stay current with industry trends and advancements.
- Collaborated with vendors to source high-quality, cost-effective solutions for control system hardware and software requirements.
- Supported smooth operations by providing timely technical assistance to production teams during process upsets or emergencies.
- Reduced downtime by performing routine maintenance on instrumentation and controls equipment.
- Enhanced safety measures by conducting thorough risk assessments and implementing necessary modifications to control systems.
- Streamlined communication between plant floor devices and higher-level supervisory systems via efficient network configurations.
- Interpreted and modified blueprints and schematics.
- Participated in continuous improvement efforts by staying informed about industry best practices, emerging technologies, and innovative solutions for process automation challenges.
- Ensured regulatory compliance by maintaining accurate documentation of all control system activities, modifications, and updates.
- Protected vital assets from cyber threats by adhering to strict security protocols when working with networked devices or remote connections carefully.
- Tested and calibrated [Type] devices following use of diagnostic tools.
- Verified site locations followed safety policies and minimized risk of worker injury.
- Messagesystem integrity was maintained throughout expansions or upgrades while minimizing disruptions to ongoing operations skillfully.
- Maximized productivity by training operators on the proper use of control systems and troubleshooting techniques effectively.
- Conducted comprehensive diagnostics testing to isolate faults in control hardware and software components swiftly.
- Leveraged data collection tools to analyze process variables, supporting informed decision-making among cross-functional teams efficiently.
- Assisted in installation of electrical systems and components for commercial and industrial applications.
- Developed and implemented preventive maintenance and operational procedures for electrical systems.
- Evaluated project scope to estimate costs and set timelines for project delivery.
- Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
- Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems.
- Analyzed and documented test results to comply with industry standards.
- Prepared detailed reports on electrical systems and components for project review.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Improved methods for measurement, documentation, and work flow management.
- Established and maintained effective communication with clients and contractors.
- Evaluated and identified opportunities to improve performance of electrical systems.
- Designed and approved power distribution requirements for facility construction.
- Rendered technical drawings and electrical systems specifications exceeding company standards.
- Retested electrical products and systems to determine effect of modifications.
- Applied principles of electrical theory to advance and improve product development and efficiency.
- Implemented and approved design control procedures for electrical development in accordance with regulatory guidelines.
Lead Appliance Technician
Bills Appliances-Sales &Services
Corsicana, TX
01.2001 - 02.2023
- Diagnosed and repaired a variety of household appliances for optimal performance.
- Conducted routine maintenance checks to enhance appliance longevity and efficiency.
- Collaborated with customers to identify appliance issues and recommend suitable solutions.
- Trained junior technicians on repair techniques and safety protocols.
- Implemented process improvements that reduced repair turnaround time significantly.
- Led troubleshooting efforts for complex appliance service calls, ensuring customer satisfaction.
- Developed training materials to enhance team knowledge on new appliance technologies.
- Streamlined inventory management processes for parts and tools, improving operational efficiency.
- Participated in ongoing training programs to stay current on industry advancements and best practices in appliance technology.
- Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.
- Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
- Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
- Maintained an organized inventory of tools, equipment, and parts for efficient access during service calls.
- Increased repeat business by building strong relationships with customers through clear communication and excellent service.
- Ensured the longevity of customer''s appliances by providing them with valuable maintenance tips and advice on proper usage.
- Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Assisted customers in selecting appropriate replacement parts or appliances based on their needs, preferences, and budget constraints.
- Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
- Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
- Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.
- Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
- Improved workflow efficiency by effectively managing multiple service appointments per day while maintaining punctuality.
- Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
- Established trust and credibility with customers by offering personalized follow-up support, answering questions, or addressing concerns after repairs were completed.
- Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
- Achieved high levels of customer satisfaction by providing accurate estimates for repair costs upfront and completing work within established timelines.
- Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
- Educated customers on use, care and adjustments of appliances.
- Facilitated repairs by disassembling defective and broken equipment.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Used hand tools such as oscilloscopes to check components.
- Worked on [Type], [Type] and [Type] appliances.
- Diagnosed issues with appliances and made repairs.
- Tested completed work and verified functionality of [Type] appliances.
- Gave accurate and detailed quotes to customers prior to starting work.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Maintained inventory of repair supplies worth over $[Amount], keeping detailed records to prevent disruptions in work.
Education
GED -
Corsicana High School
Corsicana, TX05-1992
Skills
- Programmable logic controllers
- Industrial automation systems
- Motor control circuits
- Schematic reading
- Instrumentation calibration
- Sensor technology
- Human-machine interface programming
- Network communications
- Electrical troubleshooting
- Electrical safety
- Variable frequency drives
- SCADA systems
- Mechanical aptitude
- Building automation systems
- Energy management systems
- Control system design
- Critical thinking
- Technical drawings and schematics
- OSHA compliance
- Electrical systems specifications
- Industrial facility design
- Power systems
- Quality control analysis
- Operational process inspection
- Power system problem identification
- Computer assisted design CAD software
- Budget preparation
- Design process tool methodology
- Renewable energy systems development
- Testing coordination
- Project timeline adherence
- Project estimation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Power generation
- Relationship building
- Client communication
- Electrical system design
- Team building
- Installation inspections
- Electrical repair
- Safety protocols
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Power distribution
- Project team leadership
- Goal setting
- Professionalism
- Interpersonal communication
- Quality control
- Complex Problem-solving
- Project team supervision
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Field surveying
- Troubleshooting
- Electrical instruments improvement
- Continuity testing
- Technical requirements estimation
Languages
English
Full Professional
Timeline
Senior Controls Technician
Divcon Controls
05.2024 - Current
Lead Appliance Technician
Bills Appliances-Sales &Services
01.2001 - 02.2023
GED -
Corsicana High School