Eric Gantner

Senior Professional Services Engineer

Ivanti (formerly MobileIron)

St Louis, MO

06.2015 - 06.2024

Consulting and architecting solutions for hundreds of customers in a cross-functional capacity for both MDM and Endpoint Engineering roles, successfully deploying Ivanti's MDM and EPM solutions.
Go to Lead for all macOS and Windows MDM deployments as Project Lead, specializing in both MDM and Traditional Management.
Helping customers navigate a complicated landscape of technology. Integrating with Apple Business Manager, Google Enterprise, Microsoft's Application stack including Azure, Various User sources, and IDPs. (AWS, Okta, ADFS, Azure and others)
Integrating Ivanti Neurons for MDM (MobileIron) On-Prem and Cloud UEM Solutions for Small Business to Enterprise Level Customers Includes Android, iOS, macOS and Windows device types.
Increased efficiency by joining Endpoint Management Team and independently deploying new product line in just 3 months. Successfully reduced deployment schedule from 8 to 4 weeks, resulting in shorter wait times for new customers.
Managed and maintained numerous client projects simultaneously, each with unique technical specifications
Leading Zero Touch Deployments integrating MDM Tenants with Customer Environments, Integrating with Apple Business Manager for iOS and macOS, Samsung KNOX Portal, and MSFT / A]ure Autopilot for Windows Enrollments.
Developed a comprehensive macOS Best Practices Guide for implementation in the Services Organization.
Provided managed services 24x7 support to Large Enterprise Customers (Anheuser-Busch, PIMCO and Others) Setup and Administration of Ivanti/MobileIron Product Suite. Working closely with customers' Senior IT Leadership along with Internal Support Teams. Providing documentation and training as needed to keep customer teams appri􏰐ed to changes in technology and products.
Collaborated with Ivanti Product and Engineering Teams to enhance product capabilities and align the platform with MDM configurations from Google, Apple, and Microsoft.
Working with Sales to lead Sales Scoping calls and estimate hours and level of effort involved with the customer for deployments.
Provided support to the Internal Support Team on escalated matters whenever necessary.