Eric Garcia
San Jose,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Dr. Funk
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted with owners other properties as MOD on special occasions.
- Oversaw the kitchen on a daily basis and coordinated with the other locations for BEOs.
- Oversaw all employee onboarding and terming.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic guests to assist team members and maintain excellent customer service.
Floor Manager
Mastro’s Steakhouse
11.2022 - 12.2024
- Was promoted to Bar Manager within 4 months of employment
- Performed closing procedures daily by balancing cash drawers and reconciling credit card transactions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests
- Strategized plans to increase bar revenue
- Ensuring promotional events were implemented with the corporate's vision
- Guaranteed optimal beverage stock by assessing inventory and collaborating with: GMs, Director of Beverage & Sprite, Director of Wine, and Regional Manager for corrective action planning to limit expenses.
- Closed out cash register and prepared cashier report at close of business.
General Manager
Restaurants From Scratch
08.2019 - 12.2021
- Oversee the management team of five and the hourly team of about 25 team members.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Forecasting and properly scheduling was key here.
- Hire, train, and retain employees, including management.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Day to day restaurant maintenance, and request job orders when necessary.
- Maximized efficiency by coaching and mentoring the team on management principles, industry practices, and procedures.
- Office responsibilities: payroll, scheduling, beverage and liquor ordering, inventory, invoices, training programs, onboarding and termination.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Clearly and promptly communicated important information to staff, such as large reservations or last minute menu changes.
- Prepared for and executed new menu implementation with culinary management team.
- Create bar menus along with lead bartenders to efficiently execute and provide high-end cocktails.
Restaurant Manager
Restaurants From Scratch
08.2018 - 08.2019
- Promoted from this position to GM. (position after this one in timeline)
- Managed a team of 15 FOH and 10 BOH in an upscale setting.
- Worked with the culinary team to create brunch, lunch, and dinner menus.
- My focus here was working the evenings and being very detail oriented since the service was longer and more formal during the dinner vs brunch or lunch.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Worked closely with team and always had a floor presence in order to properly manage the establishment and team.
Restaurant Manager
Pacific Catch
08.2016 - 07.2018
- Worked multi-locations: Mountain View, Dublin, San Mateo
- Scheduled over 65 employees in different locations with HotSchedules to help maintain smooth-running floors.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Collaborated with team members to execute seamless catering events for clients.
- Handled logistics related to transportation of equipment and materials between venues, ensuring punctual arrival at event sites. (Doordash, UberEats, etc.)
- Ensure guest satisfaction by monitoring and analyzing business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
LCPA
San Jose, CA06-2012
Skills
- Bilingual
- Business Development
- Change Implementation
- Training and coaching
- Staff Management
- Efficient multi-tasker
- Deadline-oriented
- Labor Cost Controls
- Employee Scheduling
- Inventory Control
- Relationship Building
- Vendor relationships
Languages
Spanish
Full Professional
Timeline
General Manager
Dr. Funk
01.2024 - Current
Floor Manager
Mastro’s Steakhouse
11.2022 - 12.2024
General Manager
Restaurants From Scratch
08.2019 - 12.2021
Restaurant Manager
Restaurants From Scratch
08.2018 - 08.2019
Restaurant Manager
Pacific Catch
08.2016 - 07.2018
High School Diploma -
LCPA
Similar Profiles
Sandra JacksonSandra Jackson
Veterinary Technician at Dr. Edward FunkVeterinary Technician at Dr. Edward Funk
Sandra Figueroa RaySandra Figueroa Ray
NYC Public School Special Education Teacher at Edward M. Funk Elementary SchoolNYC Public School Special Education Teacher at Edward M. Funk Elementary School
Martin TorresMartin Torres
Farm Manager at Lance Funk FarmsFarm Manager at Lance Funk Farms