Eric Garcia
Whittier,CA
Summary
Knowledgeable Customer Service Technician with solid background as Field Service Engineer. Successfully handled complex installations, maintenance, and repairs, ensuring minimal downtime and client satisfaction. Demonstrated technical troubleshooting and problem-solving skills to deliver consistent results
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Bosch/Thermador/Gaggenau
03.2022 - Current
- Diagnose and repair electrical and mechanical faults; replace components (motors, relays, capacitors, wiring, etc.)
- Provide in-home repairs and maintenance for high-end kitchen appliances (ovens, cooktop, refrigeration, dishwashers, washers/dryers, etc.)
- Collaborated with cross-functional teams to streamline service operations, improving workflow efficiency.
- Perform control board repairs, module flashing, and wiring harness rework
- Troubleshoot issues that combine mechanical and electrical failures
- Service refrigeration systems (leaks, compressors, cooling cycle)
- Use multimeters, schematics, and diagnostic tools to test circuits and signals
- Interface directly with customers: gather symptom descriptions, explain diagnosis and repair plans
- Document repair orders: record fault, diagnosis, solution, parts used
- Maintain safe work practices around high voltage circuits, gas, steam, and moving parts
- Make plumbing connections as needed in appliance installations
Technician
Norm Reeves Honda
11.2019 - 02.2022
- Assisted customers with service needs, processed repair orders (warranty and customer pay)
- Conducted regular maintenance and inspections, enhancing product reliability and customer satisfaction.
- Collaborated with service advisors, learned to recommend repairs based on inspections
- Diagnosed vehicle problems, performed repairs (fluids, brakes, alignment, electronics, etc.)
- Communicated technical findings to customers understandably
- Helped manage parts orders, interfaced with parts department
- Performed inspections, test drives, and post-repair checks
Sales Associate
Autozone
02.2019 - 05.2020
- Assisted customers in selecting appropriate automotive parts and accessories
- Identified parts matching vehicle symptoms or VIN
- Cross-referenced parts, located hard-to-find components
- Installed minor components (batteries, bulbs, wipers)
- Delivered parts to repair shops, supported B2B customers
- Provided product education and up-selling when appropriate
Valet Parking Attendant
UC Irvine Medical Center
06.2016 - 01.2019
- Oversaw vehicle parking and retrieval processes, ensuring efficient service delivery.
- Implemented best practices for vehicle handling, improving safety and reducing damage incidents.
- Enhanced customer satisfaction through prompt, courteous service and attention to detail.
- Built positive customer rapport for courteous, friendly and professional service.
Education
Certificate of Technical Studies - Automotive Engineering
UEI College
High School Diploma -
California High School
01.2015
Skills
- Consistently dependable
- Time management
- Engaging and clear communicator
- Patient
- Dedicated professional
- Equipment installation
- Troubleshooting and repair
- On-site support
Certification
- CMRT - Certified Maintenance and Reliability Technician
- Kitchen Appliance, Master Samuria Tech
- EPA Certified
Timeline
Field Service Engineer
Bosch/Thermador/Gaggenau
03.2022 - Current
Technician
Norm Reeves Honda
11.2019 - 02.2022
Sales Associate
Autozone
02.2019 - 05.2020
Valet Parking Attendant
UC Irvine Medical Center
06.2016 - 01.2019
Certificate of Technical Studies - Automotive Engineering
UEI College
High School Diploma -
California High School
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