Eric Garcia
San Antonio
Summary
Dynamic restaurant leader with extensive experience at Whataburger, driving sales growth and operational excellence. Proven track record in team development and performance optimization, achieving record-breaking sales. Skilled in inventory control and budgeting, while fostering a culture of customer service excellence and accountability. Committed to enhancing guest satisfaction and team morale.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Whataburger Unit 834
12.2022 - Current
- Led daily restaurant operations, ensuring consistent compliance with Whataburger standards, food quality, and guest service expectations.
- Managed, trained, and coached a team of 70 + employees, improving performance, accountability, and team morale.
- Controlled labor, food and operational costs to meet or exceed sales and profitability goals.
- Created employee schedules, monitored labor percentages, and adjusted staffing to match business volume.
- Oversaw inventory management, ordering and waste reduction to maintain optimal food cost targets.
- Ensured strict compliance with food safety, sanitation, and health department regulations.
- Resolved customer concerns professionally, diving improved guest satisfaction and repeat business.
- Conducted performance reviews, provided corrective coaching, and supported employee development.
- Maintained accurate cash handling, deposits , and loss prevention procesdures.
Operating Partner
Whataburger # 1061
02.2019 - 12.2022
- Directed daily operations, staffing and sales strategy for a high volume retail location.
- Led the store to exceed annual sales targets, breaking 7 all-time sales records through effective team coaching and performance optimization.
- Spearheaded initiatives that drove the store to achieve over 3 million in annual volume (AVU), ranking among top- performing locations company-wide.
- Analyzed sales data and customer trends to identify growth opportunities and implement actionable business plans.
- Fostered a high-performance culture centered on accountability, customer satisfaction, and revenue growth.
Restaurant Manager
Whataburger # 839
04.2011 - 02.2019
- Directed daily restaurant operations, ensuring consistent execution of food quality, customer service, cleanliness, and safety standards.
- Recruited, trained, coached, and supervised team members to build a high-performing and customer focused staff.
- Controlled inventory, food costs, and waste to maintain budget compliance and profitability.
- Led team meetings and performance coaching to support employee engagement and retention.
- Key achievement-Whatagames 2017- 3rd place Winner, recognized for leadership, teamwork, and operational excellence.
District Manager
Jack in the Box
10.2010 - 03.2011
- Directed operations for multiple restaurant locations, ensuring consistent execution of company standards, policies, and brand expectations.
- Led, coached, and developed Restaurant General Managers to drive operational excellence, employee engagement, and leadership growth.
- Analyzed key performance indicators (KPIs) including sales, labor, food costs, guest satisfaction, and profitability; implemented action plans to improve results.
- Conducted regular store audits and operational reviews to ensure quality, cleanliness, and service standards were consistently met.
General Manager
Jack in the Box
12.2009 - 10.2010
- Managed 2-3 restaurant units with 40-50 employees each.
- Managed daily restaurant operations, ensuring high standards for food quality, service, cleanliness, and safety.
- Led hiring, training, scheduling, and development of shift leaders, assistant managers, and restaurant managers to maintain strong bench levels.
- Controlled labor, food, and operational costs while driving sales profitability.
- Ensured compliance with company policies, health regulations, and food safety standards.
Restaurant Manager
Jack in the Box
08.2008 - 12.2009
- Led daily operations of a restaurant generating 35,000 to 40,000 in weekly sales.
- Broke all time sales record for the unit through strong team leadership, execution, and customer focus.
- Supervised, trained, and scheduled team members to ensure consistent staffing and performance.
- Controlled labor, food, and inventory costs while maintaining quality and service standards.
- Ensured compliance with food safety, health regulations, and company policies.
- Resolved guest concerns promptly to maintain a positive dining experience.
Education
High School Diploma -
Harlandale High School
San Antonio06-2002
Skills
- Leadership: Staff Development, Recruiting, Performance reviews, Team Building
- Operations: Inventory Control, Quality Assurance, Food safety, Budgeting, Cash Handling, Scheduling
- Financials: Budget Management, Sales Growth, Cost Reduction, Financial Reporting
- Customer FocusL Customer Service Excellence, Brand Promotion, Community Relations
Timeline
Restaurant Manager
Whataburger Unit 834
12.2022 - Current
Operating Partner
Whataburger # 1061
02.2019 - 12.2022
Restaurant Manager
Whataburger # 839
04.2011 - 02.2019
District Manager
Jack in the Box
10.2010 - 03.2011
General Manager
Jack in the Box
12.2009 - 10.2010
Restaurant Manager
Jack in the Box
08.2008 - 12.2009
High School Diploma -
Harlandale High School