Eric Gentry

The Omni Homestead Resort

04.2024 - 10.2024

Assigned work to staff, set schedules, and motivated strong performance in key areas.
Maintained a clean and well-organized facility, contributing to a positive guest experience.
Adjusted pool chemical balance to maintain general water cleanliness.
Increased customer satisfaction with timely resolution of issues and proactive communication.
Certified lifeguards through The American Red Cross program.
Coordinated directly with food and beverage teams to deliver quality products.
Coordinated schedules and placed orders for departmental needs.
Designed methods to enhance the profitability of cabana rentals.
Oversaw continuous hospitality services for numerous visitors, guaranteeing care.
Managed budget effectively, controlling expenses while maintaining high-quality services and facilities.
Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
Provided excellent customer service by addressing concerns promptly which resulted in higher satisfaction ratings.
Enhanced pool safety by conducting regular inspections and maintenance of equipment.
Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
Partnered across departments to run smooth, professional events and activities.
Cultivated strong relationships with customers to build loyalty and repeat business.

Summary