ERIC GIBBS
Fort Myers,FL
Summary
Motivated and dependable professional with a strong work ethic and a track record of reliability. Skilled in problem-solving, teamwork, and adapting quickly to new environments. Committed to providing excellent service and contributing to the success of any team or organization. Seeking an opportunity to apply my skills and grow professionally. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr. Cybersecurity Research Analyst
WHOISXML API
San Francisco, CA
03.2025 - Current
- Executed comprehensive investigations on suspicious domains and IP addresses using WHOISXML API tools.
- Integrated WHOISXML threat intelligence into security platforms to automate detection of malicious activities.
- Collaborated with cross-functional teams to develop threat detection rules and analyze attack vectors.
- Created dashboards and reports to monitor emerging threats, phishing campaigns, and domain abuse trends.
NextRay AI
Fort Myers, USA
09.2024 - 01.2025
- Assist with pre-sales engineering support and customer calls, providing technical insights and contributing to competitive analysis reports.
- Write technical blog articles to highlight key cybersecurity concepts and trends.
- Develop a foundational understanding of Artificial Intelligence applications in cybersecurity, including External Attack Surface Management (EASM) platforms.
- Support social media management by creating new content and editing existing material on the company's website.
- Contribute to business development by pursuing partnerships and assisting in negotiations for third-party content pricing.
Customer Service Representative
First Interstate Bank
08.2022 - 05.2023
- Delivered exceptional customer service, assisting clients with their banking needs, and executing various financial transactions, including deposits, withdrawals, loan payments, and account transfers with accuracy and compliance.
- Provided expert guidance to customers in selecting suitable banking products, such as savings accounts, certificates of deposit, and electronic banking solutions.
- Maintained accurate cash drawer balancing and transaction reconciliation at the end of each business day.
- Addressed customer inquiries and efficiently resolved issues related to accounts, transactions, and general banking services.
Sales Associate
Vectra Verizon
12.2021 - 06.2022
- Assisted customers in selecting the right phone and service plans based on their needs, ensuring a personalized sales experience.
- Provided troubleshooting support to resolve issues with devices and services, ensuring customer satisfaction and minimizing service disruptions.
- Conducted account evaluations, assessing customers' current plans and offering tailored recommendations for upgrades or changes to maximize value.
- Delivered clear, concise product information, promoted additional features, and addressed customer concerns to drive sales and enhance customer loyalty.
Education
Online Cybersecurity Course - Cyber Security
University of Miami
Miami, FL05.2025
Music Education
Berklee College of Music
OnlineSkills
- Exceptional communication and presentation abilities
- Rapid learning and adaptability
- Strong interpersonal skills
- Customer service
- Time management
- Organizational skills
- Ability to work independently
- Ability to work as part of a team
- Conflict resolution
- Basic knowledge of IT
- Basic knowledge of cybersecurity
- Networking
- Systems troubleshooting
- Team collaboration
- Competitive analysis
- Network security
- Risk assessment
- Data management
- Relationship building
- Computer skills
Certification
- Google IT Technical Support
- Computer Networking Fundamentals
- Microsoft System Security Administration
- Designing a Cybersecurity Infrastructure
- Securing Your Network
- Social Engineering and Ethical Hacking
- CompTIA Security+ (In-progress)
- AWS (In-Progress)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sr. Cybersecurity Research Analyst
WHOISXML API
03.2025 - Current
NextRay AI
09.2024 - 01.2025
Customer Service Representative
First Interstate Bank
08.2022 - 05.2023
Sales Associate
Vectra Verizon
12.2021 - 06.2022
Online Cybersecurity Course - Cyber Security
University of Miami
Music Education
Berklee College of Music
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