Summary
Overview
Work History
Education
Skills
Timeline
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Eric Gilmore

Salida,CO

Summary

Adept at small business operations and customer relations, I leveraged my expertise in computer OS installation and malware removal to enhance service quality at The IDoctor and T-Mobile, significantly boosting client satisfaction. My tenure at USPS honed my relationship-building skills, ensuring efficient and caring service delivery to a diverse clientele. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

24
24
years of professional experience

Work History

Owner at The IDoctor and T-Mobile

Self
09.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Shelf Stocker

Wal-Mart Supercenter
08.2022 - 09.2023
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.

Mail Carrier USPS

USPS
08.2020 - 08.2022
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.

Carpenter/Custom Cabinet Maker

Self-employeed
05.2000 - 08.2020
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Read and interpreted blueprints to follow specifications of projects.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.

Education

No Degree - Public History/ Geography

Louisiana Tech University
Ruston, LA

High School Diploma -

Ruston High School
Ruston, LA
05.1999

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Computer OS install, cleaning/ malware removal
  • Data transfer

Timeline

Owner at The IDoctor and T-Mobile

Self
09.2023 - Current

Shelf Stocker

Wal-Mart Supercenter
08.2022 - 09.2023

Mail Carrier USPS

USPS
08.2020 - 08.2022

Carpenter/Custom Cabinet Maker

Self-employeed
05.2000 - 08.2020

No Degree - Public History/ Geography

Louisiana Tech University

High School Diploma -

Ruston High School

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Eric Gilmore