Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric G. Jeffrey

Madison,AL

Summary

Currently the Director of Reporting Services for Acuren in Birmingham, Alabama and Augusta, Georgia. Responsible for all Non-Destructive Examination (NDE) reporting related functions including document control and implementation. Work history of over twenty consecutive years in NDE reporting, coupled with substantial proficiency in AutoCAD drafting and design software. Significant contributor to a wide variety of projects and well regarded by clients and colleagues. Primary responsibilities have been in the Power Generation and Pulp and Paper industries. Dedicated NDE reporting professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Director of Reporting Services

Acuren
Brimingham, AL
01.2010 - Current
  • Manage data and reporting processes and personnel. Provide field reporting services as needed. Interact with clients to provide reporting documentation in the desired formats.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Directed operational strategies to enhance project delivery and client satisfaction.

Project Manager / Field Supervisor

Acuren
01.2009 - 01.2010
  • Work directly with client representatives to assure scope of work and client needs are being fulfilled and reported in a safe, accurate and timely manner.
  • Manage NDE crew activities during Outages/Shutdowns/Turnarounds and distribute results to appropriate individuals at the direction of the client representative.
  • Led cross-functional teams to deliver projects on time and within budget.
  • Monitored project progress, identifying risks and implementing mitigation strategies promptly.
  • Mentored junior project managers, fostering professional growth and knowledge sharing.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing quality or workplace safety.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Supervised field operations teams to complete projects within established timelines.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.

Computer Operator

Acuren
Birmingham, AL
01.2002 - 01.2008
  • Data collection, preparation and processing of NDE field report documents and drawings for submittal to client representative.
  • Executed data entry tasks with precision to maintain accurate records.
  • Maintained spreadsheets of data across multiple systems.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Boosted productivity by providing technical support to users, resolving issues in a timely manner.
  • Elevated team knowledge and skills by providing colleagues with hands-on training on new software and systems.
  • Fostered culture of continuous improvement, regularly reviewing and optimizing operational protocols.
  • Achieved high levels of data accuracy by performing diligent data entry and verification tasks.
  • Studied client requirements, developing and implementing software solutions that fit with expectations.

Operations Manager

Innovative Coachworks, Inc.
04.2001 - 10.2001
  • Streamlined operations by implementing process improvements to enhance workflow efficiency.
  • Led cross-functional teams to drive project completion and ensure alignment with business objectives.
  • Developed and executed strategic plans to optimize resource allocation and reduce operational costs.
  • Collaborated with leadership to align operational strategies with overall company goals and market demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Engineering Administrator

Excellance, Inc.
04.1997 - 04.2001
  • Streamlined engineering processes to enhance operational efficiency and reduce project timelines.
  • Coordinated cross-functional teams to ensure alignment on project objectives and deliverables.
  • Facilitated training sessions for new staff, promoting knowledge transfer and adherence to best practices.
  • Led continuous improvement initiatives, driving significant enhancements in project execution and team collaboration.
  • Participated in quality control initiatives, identifying areas for improvement within engineering projects.
  • Prepared, checked, and coordinated documentation to support component design and application.
  • Analyzed existing structures to create plans for modifications and improvements.
  • Established and conducted quality control programs to verify construction projects met required quality standards.

Senior CAD Designer

Excellance, Inc.
04.1990 - 04.1997
  • Led design projects using AutoCAD to create detailed engineering drawings and specifications.
  • Collaborated with cross-functional teams to develop innovative solutions enhancing product designs.
  • Mentored junior designers, providing guidance on CAD software and best practices in design processes.
  • Reviewed and approved technical drawings for accuracy, ensuring compliance with industry standards.
  • Improved communication between engineering and design teams by establishing clear guidelines and expectations for information sharing.
  • Mentored junior designers, sharing best practices and industry knowledge to foster professional growth and skill development.
  • Conducted thorough quality control checks on all CAD files before submission, minimizing errors and ensuring accuracy in final designs.
  • Generated accurate technical documentation to support project deliverables, enabling smooth handoffs between departments.
  • Developed CAD drawings from hand sketches, verbal instructions, and site visits.
  • Calculated dimensions and allowances with accurate precision for project specifications.
  • Used computer-aided design software to prepare blueprints and schematics.
  • Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
  • Updated designs with latest feedback from customers.
  • Highlighted functional relationships between components using high-quality angle, orthographic and schematic views.
  • Conferred with customer representatives to review schematics and answer questions pertaining to installation of systems.

Education

Certificate of Technical Studies - Computer Aided Drafting And Design

National Career College
Huntsville, AL
01.1989

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Certification

  • Dye Penetrant Testing, Level II
  • Magnetic Particle Testing, Level II
  • Ultrasonic Testing, Level III
  • Visual Testing, Level II

Timeline

Director of Reporting Services

Acuren
01.2010 - Current

Project Manager / Field Supervisor

Acuren
01.2009 - 01.2010

Computer Operator

Acuren
01.2002 - 01.2008

Operations Manager

Innovative Coachworks, Inc.
04.2001 - 10.2001

Engineering Administrator

Excellance, Inc.
04.1997 - 04.2001

Senior CAD Designer

Excellance, Inc.
04.1990 - 04.1997

Certificate of Technical Studies - Computer Aided Drafting And Design

National Career College

Similar Profiles

CREATE PROFILE