Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Eric Glanville

Saco

Summary

Experienced Store Manager with a track record of driving sales, managing teams, and achieving operational excellence. Supervises teams to consistently deliver maximum YoY growth and exceed expectations. Dedicated to customer satisfaction and business success.

Overview

15
15
years of professional experience

Work History

Store Manager

AT&T
08.2014 - Current
  • Maintained exceptional store shrinkage levels with impressive loss prevention outcomes.
  • Trained and developed multiple sales reps, empowering them to consistently rank #1 in the district and top 3 in the market.
  • Streamlined scheduling, reduced overtime while maintaining efficient staffing timelines.
  • Trained and promoted multiple high-performing sales reps to Store Manager roles, successfully advancing 4 team members over the past two years.
  • Increased Google rating from 4.1 to 4.5 over three month period.
  • Ranked #1 in district, and top 3 in Market, every month since being promoted to Battleship SM.

Customer Service Manager

Walmart
03.2010 - 04.2015
  • Promptly dealt with customer service complaints or disputes.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Evaluated the performance of employees while encouraging productivity, strengthening employee morale and work output.

Education

Associates Degree -

York County Community College
Wells, ME

High School Diploma -

Sanford High School
Sanford, ME

Skills

  • Problem-solving
  • Team Building
  • Customer Relations
  • Training
  • Operations Management
  • Time Management
  • Dependable Work Ethic
  • Quick to Adjust

Timeline

Store Manager

AT&T
08.2014 - Current

Customer Service Manager

Walmart
03.2010 - 04.2015

High School Diploma -

Sanford High School

Associates Degree -

York County Community College

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Eric Glanville