Eric Glenn Jr.
Clovis
Summary
Air Traffic Controller and Military Veteran with a Secret Security Clearance and 15 years of experience in the United States Army National Guard. Led teams of 16 individuals in a fast-paced and dynamic environment, consistently achieving measurable results. Utilized strong analytical thinking, risk management, and facility training management skills gained from operations in Iraq, Kuwait, Kenya, and the United States. Demonstrated exceptional ability to manage risk across multiple lines, safeguarding assets, property, and equipment valued over $6M while exceeding senior leadership's expectations. Possess extensive knowledge in Air Traffic Management, supported by certifications in Control Tower Operator and Air Traffic Control System, as well as DoD education for Air Traffic Controller Operator.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Air Traffic Control Specialist / Training Supervisor
Army National Guard
03.2010 - Current
- Provides sequencing and separation services to fixed wing, rotary wing and unmanned aerial system in a fix-based GCA Facility and VFR tower facility
- Installs and operate fixed and tactical Air Traffic Control Tower (ATCT), Ground Controlled Approach (GCA), and Airspace Information Center (AIC) facilities
- Interprets and relays notice to airmen (NOTAM) information
- Analyze air traffic to identify and resolve potential conflicts
- Develops and maintain a facility training program for new controllers
- Develops and maintain proficiency training for rated controllers
Scheduling Dispatch Manager
Water-Tec of Tucson
05.2018 - 10.2018
- Create daily routes for 10 service technicians for water softener and reverse osmosis repair or maintenance in the Tucson area
- Provides customer assistance over the phone by creating work orders for water softener and reverse osmosis equipment and schedule a technician for the job
- Ensures work orders are organized, maintained and filed for a period of two years
- Provides technical support and troubleshoot support for company product over the phone
- Updates technician locations throughout the work day to expedite work order fulfillment and to minimize time between customer locations
Assistant Manager
Quik Trip
11.2016 - 11.2017
- Maintained customer relations to better meet their needs
- Served as shift leader to manage 3 subordinates
- Operated Point of Sales (POS) register and maintained full monetary accountability
- Ensured personnel and assigned store team members are in compliance with local, state, and federal laws pertaining to responsible retailing, anti-money laundering and anti-trust
- Ensured that the store team meets QT standards of store operations and is operated according to QT policies and procedures and career development task guides
- Trained and followed up on daily assigned work task provided for team members to ensure completion is to standard
- Maintained store merchandise by conducting inventory of remaining product on shelf and in back stock
Education
Control Tower Operator (CTO) Certificate -
03.2014
Air Traffic Control System (ATCS) Certificate -
06.2011
Private Pilot Single Engine Land Certificate -
05.2010
Skills
- Supervision
- Training
- Customer relations
- Logistic and inventory control
- Microsoft Operating Systems
- Effective communication
Education And Accomplishments
- Army Achievement Medal, 07/01/17
- Army Commendation Medal, 08/01/16
- Army Achievement Medal, 07/01/15
- Army Achievement Medal, 04/01/15
- Control Tower Operator (CTO) Certificate, 03/01/14
- Army Commendation Medal, 10/01/11
- Air Traffic Control System (ATCS) Certificate, 06/01/11
- DOD Secret Security Clearance, 06/01/10
- Private Pilot Single Engine Land Certificate, 05/01/10
Certification
Control Tower Operator (CTO)
Air Traffic Control System (ATCS)
Private Pilot Single Engine Land
Timeline
Scheduling Dispatch Manager
Water-Tec of Tucson
05.2018 - 10.2018
Assistant Manager
Quik Trip
11.2016 - 11.2017
Air Traffic Control Specialist / Training Supervisor
Army National Guard
03.2010 - Current
Control Tower Operator (CTO) Certificate -
Air Traffic Control System (ATCS) Certificate -
Private Pilot Single Engine Land Certificate -
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