Eric Gonzalez
Apopka,FL
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 23 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
23
23
years of professional experience
Work History
Owner HVAC SPECIALIST
Self-employeed
02.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed components to improve HVAC system performance.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Operated portable metal-working tools and brazing equipment (O2 and acetylene) to fabricate, assemble, and install ductwork and chassis parts.
Maintenance Manager
Highmark Residential Dba AGPM
09.2010 - 03.2023
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Collaborated with other departments to verify completion of maintenance tasks.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Trained more than 10 maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Some College (No Degree) - Liberal Arts And General Studies
Brookville Community College
Lincroft, NJSome College (No Degree) - Certification
Lincoln Technical Institute
Union, NJSkills
- Regulatory Compliance
- Business Development
- Business Administration
- Operations Management
- Relationship Building
- Employee Development
- Staff Hiring
- Verbal and Written Communication
- Project Management
- Financial Planning
- Technical Expertise
- Adaptability and Flexibility
- Inventory Management
- Customer Service
- Task Delegation
- Entrepreneurial Personality
- Performance Improvement
- Vendor Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Owner HVAC SPECIALIST
Self-employeed
02.2022 - Current
Maintenance Manager
Highmark Residential Dba AGPM
09.2010 - 03.2023
Some College (No Degree) - Liberal Arts And General Studies
Brookville Community College
Some College (No Degree) - Certification
Lincoln Technical Institute
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