Eric Gonzalez
Oakland,CA
Summary
Dedicated professional known for strong attention to detail and effective communication. Experienced in maintaining quality standards and troubleshooting equipment issues, ready to contribute to operational excellence and continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Roaster
GHIRARDELLI CHOCOLATE COMPANY
San Leandro, CA
10.2017 - Current
- Operated roasting equipment to achieve optimal flavor profiles for chocolate products.
- Led troubleshooting efforts for equipment malfunctions, minimizing downtime during production runs.
- Conducted quality assessments on roasted beans, identifying deviations from standards.
- Monitored temperature and time settings to ensure consistency in roasting processes.
- Collaborated with production team to streamline workflows and enhance efficiency in operations.
- Implemented process improvements that reduced waste and improved batch consistency.
- Completed monitor repairs and basic equipment maintenance to keep systems running at peak levels.
- Maintained optimal bed depths and table times based on specific material requirements.
- Inspected [NC,NCFG,HR,HRXFG,KEME] products throughout roasting process to monitor quality, identify concerns and implement immediate corrective actions.
- Prepared equipment for safe and efficient operation and to achieve desired temperatures.
- Reviewed purchase orders, work orders and machine setting instructions to process each job with accurate data and standards.
- Achieved production targets on consistent basis by efficiently loading and loading machinery.
- Moved raw materials and finished products by hand or with help of forklifts and other equipment.
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
- Investigated and resolved issues arising during any stage of production.
- Worked with team members to smoothly move materials between stations.
- Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
- Checked raw materials against desired quality and quantity levels.
- Recorded machine settings and amount of product processed in company database for internal and regulatory recordkeeping requirements.
- Identified and resolved equipment malfunctions, jamming or spillage.
- Performed troubleshooting, preventive maintenance and sanitation procedures.
- Maintained clean and well-organized work environment to ensure safety and efficiency during the roasting process.
- Improved equipment efficiency by performing regular maintenance, reducing downtime and production delays.
- Conducted quality control checks to maintain consistency in taste, aroma, and appearance across all products.
- Processed over any amount of pounds of material on daily basis.
- Processed over 6,550 pounds of material on daily basis.
Housekeeping
Telecare Corporation
Oakland, CA
03.2014 - 09.2017
- Supervised daily housekeeping operations to ensure cleanliness and safety standards.
- Trained new staff on efficient cleaning techniques and operational protocols.
- Developed cleaning schedules to enhance workflow and maintain facility aesthetics.
- Conducted regular inspections to uphold quality control and address areas for improvement.
- Enhanced guest satisfaction through attention to detail in room preparation and upkeep.
- Collaborated with housekeeping staff to maintain a clean, welcoming environment that consistently met cleanliness standards.
- Reviewed housekeeping supply charts and inventories.
- Assisted in maintaining facility cleanliness by completing routine housekeeping tasks during overnight shifts.
- Enhanced cleanliness standards by implementing efficient housekeeping procedures and schedules.
- Led housekeeping team of 6 staff to support EVS operations.
Overnight Stocker
Walmart
Oakland, CA
10.2013 - 11.2013
- Organized and stocked merchandise on shelves to maintain optimal product availability.
- Operated pallet jacks and forklifts to efficiently move inventory throughout the store.
- Assisted in inventory management by conducting regular stock counts and audits.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Recorded daily activities for inventory control.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Monitored product expiration dates, ensuring compliance with quality standards.
Packer
Otis Spunkmeyer Inc.
Hayward, CA
09.2012 - 09.2012
- Operated packaging machinery to ensure efficient product assembly and quality control.
- Inspected finished goods for adherence to company standards and specifications.
- Collaborated with team members to optimize workflow and minimize downtime during shifts.
- Trained new staff on safe handling procedures and operational protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sorted and stacked finished items.
- Loaded and unloaded items from production line.
- Placed items into bags, boxes or other containers.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Customer Service
Metropolitian Golf Links
Oakland, CA
04.2008 - 07.2011
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Collaborated with team members to ensure seamless service operations during peak hours.
- Maintained knowledge of golf course amenities and services to provide accurate information.
- Trained new staff on customer service protocols and best practices for effective engagement.
- Provided quality customer service to earn satisfaction ratings of 100]%.
Cashier
Rex Market
Oakland, CA
07.2006 - 07.2008
- Maintained accurate cash drawer and balanced register at end of shifts.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Castlemony High School
Oakland, CA08.2006
Skills
- Packaging and labeling
- Attention to Detail
- Good Communication
- Quality control management
- Temperature monitoring
- Roasting equipment operation
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Machine operation
- Safety compliance
- Equipment cleaning
- Production monitoring
- Packing boxes
- Product packaging
- Warehouse safety
- Quality inspection
- Product inspection
- Stacking proficiency
- Tape gun usage
- Team collaboration
- Multitasking
- Teamwork
- Patience and empathy
- Work ethic and integrity
- Cleaning and sanitizing
- Training and mentoring
Certification
- EHS - Environmental Health and Safety Professional
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Roaster
GHIRARDELLI CHOCOLATE COMPANY
10.2017 - Current
Housekeeping
Telecare Corporation
03.2014 - 09.2017
Overnight Stocker
Walmart
10.2013 - 11.2013
Packer
Otis Spunkmeyer Inc.
09.2012 - 09.2012
Customer Service
Metropolitian Golf Links
04.2008 - 07.2011
Cashier
Rex Market
07.2006 - 07.2008
High School Diploma -
Castlemony High School