Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ERIC GOODMAN

Las Vegas,NV

Summary

Results-driven logistics professional with a strong background in operational equipment use and interpersonal communication, contributing to significant efficiency improvements at Spreetail. Proficient in inventory management and team coordination, alongside a proven track record in technical support and high-volume transaction processing for Shift4 Payments. Expertise in analytical thinking and relationship building enhances organizational performance. Ambitious to leverage skills further in optimizing operational workflows.

Overview

9
9
years of professional experience

Work History

Warehouse

Spreetail
Las Vegas, NV
04.2024 - Current
  • Advanced inventory team
  • Pull transfer orders from warehouse, palletize, and load them for transfer to other Spreetail locations nationwide ( 40,000 lbs Max)
  • Backup delivery driver
  • Use RF scanners w/ inventory app to move inventory as needed
  • Operate powered industrial trucks (PIT) such as a reach truck, side loader, stand up forklift, cherry picker, electric pallet jack, and clamp truck

Forklift Operator

Amazon
Las Vegas, NV
10.2023 - 03.2024
  • Outbound Team forklift operator
  • General warehousing duties

Warehouse

Integrity Staffing - Spreetail
Las Vegas, NV
05.2023 - 11.2023
  • Outbound Team Operate powered industrial trucks (PIT) such as a reach truck, stand up forklift, cherry picker, electric pallet jack, and clamp truck

Customer Service (Temp Assignment)

Everstaff - American Expediting
Las Vegas, NV
10.2022 - 03.2023
  • Duties consisted of scheduling pickup and deliveries for Pfizer-Marken with our couriers as well as external contracted couriers, reviewing documentation for biological samples that were being picked up from patients to make sure everything was in order, as well as doing the same for trial medicines that were being delivered
  • Also had to make sure couriers had the proper supplies, drivers had the proper training, and route transportation for time efficiency
  • Communication was through email as well as over the phone

Technical Support (call center)

Telus International
Las Vegas, NV
12.2021 - 10.2022
  • Tier I technical support for FedEx Ship Manager Café software
  • Troubleshooted software related issues relating both to the product as well as the supported network that it communicates on
  • Assisted clients of FedEx using the software with installations and upgrades, as both a stand-alone shipping station and server / hub stations
  • Setup and trained clients on use of the FedEx Integration Assistant that allows them to import/export shipments via an external database, csv
  • File, etc

Enterprise Support (technical support and customer service)

Shift4 Payments
Las Vegas, NV
04.2018 - 11.2021
  • Work directly with larger enterprise accounts and merchants who process high volume credit card transactions that qualify for Shift4's "VIP" profile accounts
  • Possess a deep knowledge of Shift4's partners, products, services, and features providing the ability to assist with a wide variety of support calls
  • Staying up to date with software releases, new feature functionality of software, updates, departmental policies and procedures and installation procedures
  • Work directly with Vendors and Resellers to resolve any processing issues on both the front and backend integrations

Customer Service (Call Center) (Seasonal)

UPS
Las Vegas, NV
10.2017 - 12.2017
  • Supported customers with domestic package tracking, lost package investigation filing, small package shipments, shipping supplies ordering, and package pickup scheduling

Customer Service (Call Center)

Sutherland Global Services
Las Vegas, NV
07.2016 - 10.2017
  • Help Nordstrom Rack clients with online purchasing, package tracking, order history and return refunds, website tier I trouble shooting

Education

IT Support Professional Certification -

Google - Coursera
01.2023

Automotive Collision Repair and Refinishing Certified -

NORFOLK SKILLS CENTER
11.1992

Some College (No Degree) - Electronic Engineering

NORFOLK STATE UNIVERSITY
Norfolk, VA

Skills

  • Analytical and critical thinking
  • Self-directed
  • Interpersonal communication
  • Relationship building
  • Operational Equipment Use
  • Maintenance & repair

Affiliations

Sovereign Grand Conservator General in the Masonic Order. Initiate and oversee various community service and fundraising events. Coach / develope future Masonic leaders.

Timeline

Warehouse

Spreetail
04.2024 - Current

Forklift Operator

Amazon
10.2023 - 03.2024

Warehouse

Integrity Staffing - Spreetail
05.2023 - 11.2023

Customer Service (Temp Assignment)

Everstaff - American Expediting
10.2022 - 03.2023

Technical Support (call center)

Telus International
12.2021 - 10.2022

Enterprise Support (technical support and customer service)

Shift4 Payments
04.2018 - 11.2021

Customer Service (Call Center) (Seasonal)

UPS
10.2017 - 12.2017

Customer Service (Call Center)

Sutherland Global Services
07.2016 - 10.2017

IT Support Professional Certification -

Google - Coursera

Automotive Collision Repair and Refinishing Certified -

NORFOLK SKILLS CENTER

Some College (No Degree) - Electronic Engineering

NORFOLK STATE UNIVERSITY

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ERIC GOODMAN