Eric Goodrich
Troy
Summary
Results-driven professional with extensive experience in store management and mechanical troubleshooting. Exceptional problem-solving skills enhance customer satisfaction and operational success. Aiming to leverage expertise in team leadership and inventory optimization to contribute to a thriving retail environment. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Store Manager
Monro Muffler Brake & Service
Glenville
07.2024 - 10.2025
- Oversaw daily store operations, ensuring compliance with company policies.
- Trained and supervised staff to elevate customer service standards.
- Organized inventory management processes to sustain optimal stock levels.
- Coordinated vendor relationships for timely product deliveries and quality assurance.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Conducted regular staff meetings to communicate updates and reinforce team goals.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored sales performance and identified areas for operational improvement.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Mechanic
Innovative Performance auto
Menands
03.2023 - 07.2024
- Inspected vehicles to identify mechanical issues and maintenance needs.
- Repaired engines, transmissions, and other critical components efficiently.
- Conducted routine maintenance services including oil changes and fluid checks.
- Utilized diagnostic tools to troubleshoot electrical and mechanical problems.
- Collaborated with team members to ensure timely vehicle repairs and servicing.
- Maintained a clean and organized workspace for safety and efficiency.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Monitored shop equipment to maintain safe working condition.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Completed required paperwork and delivered to customer.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Store Manager
mavis discount tire
colonie ny
02.2020 - 03.2023
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Organized inventory management processes to maintain optimal stock levels.
- Implemented visual merchandising strategies to improve store presentation and appeal.
- Coordinated with vendors for timely product deliveries and quality control.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored sales performance and identified areas for operational improvement.
driver
Our Daily Bread Bakery
Chatham
01.2010 - 02.2020
- Operated delivery vehicle to transport baked goods to local customers.
- Verified order accuracy before loading and delivering products.
- Maintained cleanliness and organization of the delivery vehicle.
- Communicated effectively with bakery staff regarding delivery schedules.
Education
High School Diploma -
River Ridge High
Land O' Lakes, FL06-2001
Skills
- Time management
- Report preparation
- Driveshaft repair
- Cooling systems
- Power steering repair
- Belt and hose replacements
- Emission control systems
- Schematic assessment
- Workplace safety
- Electrical systems
- Computerized diagnostics
- Diagnostic tools
- Component repairs
- Suspension systems
- Ignition systems
- Engine tuneups and repairs
- Work order management
- Tire services
- Engine performance evaluation
- Electronic technology
- Defective parts disassembly
- Chassis repair
- Vehicle test drives
- Fluid exchanges
- Steering systems
- Systems troubleshooting
- Battery services
- Generator repair
- Performance tuning
- Fleet maintenance
- Exhaust systems
- Diagnostic
- Grease and lubricant application
- Preventative maintenance
- Hand and power tools
- Auto and engine repair
- Equipment inspection and testing
- Welding and fabrication
- Brake systems
- Part identification
- Ignition system repair
Certification
new York inspection license
Timeline
Store Manager
Monro Muffler Brake & Service
07.2024 - 10.2025
Mechanic
Innovative Performance auto
03.2023 - 07.2024
Store Manager
mavis discount tire
02.2020 - 03.2023
driver
Our Daily Bread Bakery
01.2010 - 02.2020
High School Diploma -
River Ridge High