Eric Goossen
Melissa,TX
Summary
Dynamic professional with a strong background in customer service and human resources, recognized for enhancing onboarding experiences at Valley Christian Schools. Proven ability in time management and front-end performance optimization, consistently delivering excellent service and maintaining organized environments. Committed to fostering positive relationships and supporting team growth through effective communication.
Overview
17
17
years of professional experience
Work History
Front End Associate
South Bay Materials
01.2023 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
Human Resources Assistant
Valley Christian Schools
01.2017 - 12.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Organized team-building events, boosting morale and fostering collaborative work environment.
- Enhanced HR data management through implementation of new HR Information System (HRIS).
Law Office Assistant
Michael DesJardins
01.2012 - 10.2015
- Facilitated communication between clients and legal team, fostering strong relationships and trust.
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
Kid Zone Supervisor
Sunset Lane School
09.2006 - 06.2011
- Promoted physical activity among children through engaging playtime experiences tailored to individual abilities and interests.
- Assisted in the development of age-appropriate curriculum, ensuring a balance between educational and recreational activities.
Education
Bachelor of Science - Child Development
California State University, Fullerton
Fullerton, CA06-2006
Skills
- Customer service and team player
- Time management
- Front-end performance optimization
- Team and employee contribution
- Office administration, maintaining files
- Staff education/training and new hires
- Recruitment
- High social awareness
- Microsoft office, Outlook, Google Docs
- Payroll processing
Reason for Work Experience Time Lapse
Looking to rejoin work force, had to leave HR Assistant role due to passing of both parents in 2020. Started working again in 2023 and then left position to move states. Settled here now with newborn and looking for long term position.
Timeline
Front End Associate
South Bay Materials
01.2023 - 05.2023
Human Resources Assistant
Valley Christian Schools
01.2017 - 12.2020
Law Office Assistant
Michael DesJardins
01.2012 - 10.2015
Kid Zone Supervisor
Sunset Lane School
09.2006 - 06.2011
Bachelor of Science - Child Development
California State University, Fullerton
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