Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Eric Goris

Chino,CA

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operations Manager

Paper Mart
Orange, CA
01.2012 - 01.2024
  • Effectively managed a diverse team, optimizing operational efficiency and successfully processing more than 3,000 daily orders with adherence to stringent quality control standards.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Developed and implemented standard operating procedures (SOPs), enhancing productivity and consistency across all levels of the operation
  • Led the adoption of a 5S organizational program and established a comprehensive job training matrix to optimize workforce capabilities and safety.
  • Cultivated a servant leadership culture, enhancing team engagement and collaboration, resulting in increased innovation and accountability.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Shipping & Receiving

McMaster-Carr
Santa Fe Springs, CA
01.2006 - 01.2011
  • Managed inventory control and replenishment, ensuring accurate sorting and storage of inbound materials by size and location
  • Oversaw quality control for shipping operations, handling 10,000 to 12,000 cases daily, including the safe packaging of hazardous materials
  • Implemented departmental process improvements to enhance productivity and workflow; facilitated cross-training of employees across multiple departments.
  • Cross-trained in other departments such as Customer Service, Shipping and Receiving, Inventory Control.
  • Ensured compliance with company policies and procedures relating to shipping and receiving processes.
  • Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.

Shipping & Receiving / Floor Manager

Performance Team / Gale Triangle
Santa Fe Springs, CA
01.2005 - 01.2005
  • Managed the scheduling, planning, and quality control of inbound and outbound logistics, ensuring the efficient positioning of products within the facility
  • Oversaw a team of employees, leads, and supervisors to maintain an average daily throughput of 40,000 cases, while also executing responsibilities as a certified forklift trainer.
  • Maintained a safe, clean and organized floor environment.
  • Assigned tasks to team members in accordance with their skillset.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Conducted regular audits of store operations to ensure compliance with company standards.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Created daily work schedules for staff members according to the needs of the business.
  • Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.

Receiving Manager

Tyco Healthcare
Ontario, CA
01.1999 - 01.2005
  • Managed a team responsible for the daily reception and processing of over 50,000 cases, ensuring efficient scheduling, planning, and quality control.
  • Guided the development and activities of the Safety Committee, enhancing overall safety protocols and employee adherence.
  • Advanced from forklift driver to managerial role, demonstrating leadership and a commitment to operational excellence.
  • Supervised a team of 40 workers responsible for unloading, sorting, and stocking merchandise.
  • Trained, scheduled, and supervised two direct reports.
  • Verified items received against purchase orders to ensure accuracy of delivery quantities.
  • Conducted regular staff meetings to discuss procedures, performance, and goals.
  • Tracked discrepancies between invoices and packing slips upon arrival of goods.
  • Developed new strategies to increase efficiency in the receiving process while reducing cost.
  • Assisted direct reports with training new employees on proper receiving practices and procedures.
  • Investigated inventory discrepancies to maintain recordkeeping validity.

Receiving Department

Allegiance Healthcare
Ontario, CA
01.1998 - 01.1999
  • Managed inventory control tasks, ensuring efficient replenishment, and accurate stock placement.
  • Consistently met and surpassed productivity benchmarks through proficient use of material handling equipment.
  • Monitored inventory levels to ensure adequate stock for customer orders.
  • Facilitated training sessions for new employees on proper handling techniques when unloading items from trucks or containers.
  • Identified opportunities to reduce cost and improve productivity.

Material Handler

Watkins Freight, Inc.
Ontario, CA
01.1998 - 01.1998
  • Ensured accurate handling and management of customer products during transit, maintaining quality control through diligent auditing of nightly transactions.
  • Compiled and verified manifest documentation to accurately track product movements, supporting operational efficiency and data integrity.
  • Maintained accurate inventory records of all received items and cross-docking to the correct departing trailers.
  • Inspected materials for any damages or defects upon receipt.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Operated forklift in a safe manner to move large shipments within the facility.
  • Collaborated with supervisors to develop efficient methods for storing goods.
  • Ensured compliance with safety regulations while operating material handling equipment.

Education

Some College (No Degree) - Criminal Justice

Mount San Antonio Community College
Walnut, CA

Skills

  • Bilingual in English and Spanish
  • Excellent Motivational Technique
  • Well Versed in the Hiring Process
  • Fair and Effective Disciplinary Skills
  • Certified Forklift Trainer and Operator
  • Trained to Administer First Aid and CPR
  • Experienced Stand Up Reach Operator for 30 Years
  • Leadership
  • Teamwork
  • Analysis
  • Problem-solving
  • Cultural Awareness
  • Schedule Management
  • Conflict Mediation
  • Management
  • Training
  • Performance monitoring/reporting
  • Multidisciplinary Collaboration
  • Process improvement strategies
  • Staff Training
  • Operations Oversight
  • Quality assurance and control
  • Procedure Development
  • Systems implementation
  • Workflow Optimization
  • Maintaining Compliance
  • Troubleshooting and problem solving
  • Inventory Control
  • Incidents management
  • Process Improvement
  • Customer Service
  • Logistics Oversight

Certification

  • DISC training/certification: this is a form of personal and professional development that focuses on understanding and applying the DISC personality assessment model. DISC stands for Dominance, Influence, Steadiness, and Conscientiousness, which are four primary personality traits identified by the model. This training helps individuals and teams improve communication, enhance collaboration, and increase overall effectiveness in various environments.
  • RELIAS training in employee conflict and communication.
  • Sexual Harassment training and certification.

Languages

Spanish
Professional

Accomplishments

  • Process improvements initiatives: Spearheading projects that streamline processes, reduce waste, and enhance efficiency, often evidenced by measurable improvements in productivity and cost savings.
  • Team Leadership and Development: Implementing effective training programs that enhance team skills and capabilities, leading to improved performance and employee satisfaction.
  • On-Time Project Delivery: Leading projects to successful completion on time and within scope, demonstrating strong project management skills.
  • Performance Metrics and Reporting: Consistently meeting or exceeding key performance indicators (KPIs) related to productivity, efficiency, or other operational metrics.

Timeline

Operations Manager

Paper Mart
01.2012 - 01.2024

Shipping & Receiving

McMaster-Carr
01.2006 - 01.2011

Shipping & Receiving / Floor Manager

Performance Team / Gale Triangle
01.2005 - 01.2005

Receiving Manager

Tyco Healthcare
01.1999 - 01.2005

Receiving Department

Allegiance Healthcare
01.1998 - 01.1999

Material Handler

Watkins Freight, Inc.
01.1998 - 01.1998

Some College (No Degree) - Criminal Justice

Mount San Antonio Community College

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Eric Goris