Summary
Overview
Work History
Education
Skills
Timeline
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Eric Graham

Eric Graham

Chicago,IL

Summary

Dynamic Front End Manager at For Manmills with proven expertise in cash handling and employee supervision. Enhanced customer satisfaction through efficient operations and exceptional service. Recognized for rapid career advancement and strong team-building skills, fostering a collaborative environment that drives sales and improves client relations.

Overview

10
10
years of professional experience

Work History

Front End Manager

For Manmills
02.2022 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.

Caregiver

Home Instead Senior Care Recruitment
01.2020 - 12.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.

Lead Sales Associate

Dallor Tree
05.2015 - 09.2019
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.

Education

High School Diploma - Science Education

Gage Park High School
69th And Western
06.2000

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Fraud prevention
  • Sales planning
  • Listening skills
  • Hospitality services
  • Cash handling
  • Client communication
  • Training and mentoring

Timeline

Front End Manager

For Manmills
02.2022 - Current

Caregiver

Home Instead Senior Care Recruitment
01.2020 - 12.2021

Lead Sales Associate

Dallor Tree
05.2015 - 09.2019

High School Diploma - Science Education

Gage Park High School

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Eric Graham