Eric Grant
Katy
Summary
Creative professional with over 20 years in customer service and 3 years in AI and prompt engineering. Proven track record in digital product development and business automation, leveraging AI tools to drive innovation and revenue growth. Skilled in content creation and management across multiple platforms, effectively engaging target audiences. Strong collaborator focused on aligning marketing strategies with organizational objectives for cohesive messaging.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AI Prompt Creator & Digital Entrepreneur
Self-Employed
01.2022 - Current
- Developed and launched comprehensive prompt marketplace on Stan. Store, offering diverse AI solutions including Business Automation, Productivity Optimization, and specialized creative prompts
- Created, tested, and refined 50+ high-quality AI prompts addressing various business and creative needs
- Engineered prompts for Business Automation & Productivity category, helping customers streamline workflows and reduce manual tasks
- Managed digital product sales, customer communications, and platform optimization to drive revenue growth
- Built and maintained digital storefront with strong customer focus and repeat purchase incentives
Creative Writer & Author
Self-Employed
01.2020 - Current
- Published multiple self-authored books on online platforms, establishing presence as published author
- Developed AI R&B Artist project, demonstrating innovative application of AI in creative music production and artist development
- Created compelling narratives and marketing copy for digital products and creative ventures
- Leveraged AI tools to enhance creative writing efficiency while maintaining authentic voice and quality
Service Specialist
Kohl's
09.2022 - 12.2023
- Managed customer inquiries to ensure timely and effective resolution of concerns and questions
- Processed sales transactions accurately and efficiently, enhancing overall shopping experience
- Provided detailed product information to assist customers in making informed purchasing decisions
- Maintained strong customer relationships through consistent follow-up and exceptional service delivery
Assistant Manager
Popeyes
Katy
05.2022 - 08.2022
- Assisted with store operations and customer service while overseeing employee performance
- Resolved difficult situations and managed team dynamics to maintain operational efficiency
- Managed closing procedures, inventory control, and facility security
- Led initiatives that improved customer satisfaction and operational efficiency
Assistant Manager
Jack in the Box
10.2020 - 09.2021
- Assisted with store duties, prioritized tasks, and maintained excellent customer communication
- Managed drive-thru operations and payment processing efficiently
- Developed strong multitasking skills and honed customer service expertise
- Contributed to team training and operational improvements
Contract Motorist
Uber
11.2016 - 06.2020
- Ensured safe and enjoyable passenger experiences through professional driving and friendly engagement
- Maintained clean, well-maintained vehicle prioritizing passenger comfort and safety
- Built positive reputation through excellent service delivery and customer feedback. Average Review of 4.7 stars
- Contract Motorist
Security Professional
American Guards Security
10.2016 - 05.2017
- Provided security services for apartment complex residents and property protection
- Ensured safe living environment through vigilant monitoring and professional conduct
Assistant Manager
Krispy Kreme
09.2016 - 01.2017
- Managed store operations including scheduling, inventory management, and employee training
- Oversaw supply orders to maintain adequate stock levels and minimize waste
- Trained new hires to enhance team skills and operational efficiency
Lead Seafood Clerk
Fiesta Mart, Inc.
11.2015 - 06.2016
- Provided customers with fresh seafood and exceptional service ensuring positive shopping experiences
- Maintained safe and clean environment by following food safety guidelines and regulations
- Managed inventory effectively to ensure product availability and minimize waste
Education
Associate's Degree - Business Administration and Management, General
Milwaukee Area Technical College
01.2025
Associate's Degree - Business Administration and Management, General
Lonestar Cyfair College
01.2016
Certification - Pesticide Application
UW Madison
01.2009
Certification - Horticulture/Horticulture Operations
UW Madison
01.2008
Skills
- AI prompt engineering
- Prompt optimization
- AI tool proficiency
- Business automation
- Digital product development
- E-commerce management
- Digital marketing
- Customer sales and service
- Product listing and optimization
- Creative writing and storytelling
- Self-publishing and content creation
- Copywriting
- Business administration
- Sales strategies and customer interaction
- Inventory management and order processing
- Team leadership
- Forklift certification and food safety compliance
- Grant writing and compliance
Certification
- Pesticide Application, 2009
- Horticulture, 2008
- Forklift Certification
Skills And Certifications
AI Prompt Engineering, Prompt Optimization, AI Tool Proficiency, Business Automation, Digital Product Development, E-Commerce Management, Digital Marketing, Customer Sales, Product Listing & Optimization, Creative Writing, Self-Publishing, Content Creation, Copywriting, Storytelling, Business Administration, Customer Service, Sales, Inventory Management, Order Processing, Team Leadership, Customer Interaction, Forklift Certification, Food Safety, Grant Writing, Compliance, Service Orientation, Outlook, Technical Skills
Core Competencies
AI Prompt Engineering, Prompt Development, ChatGPT, AI Automation, Business Automation, Productivity Optimization, Creative AI Applications, Digital Product Creation, E-Commerce Management, Prompt Marketplace Management, Creative Entrepreneurship, Self-Publishing, Creative Writing, Content Creation, Copywriting, Storytelling, AI-Assisted Content Development, Customer Service, Sales, Business Administration, Inventory Management, Team Leadership, Customer Relations
Timeline
Service Specialist
Kohl's
09.2022 - 12.2023
Assistant Manager
Popeyes
05.2022 - 08.2022
AI Prompt Creator & Digital Entrepreneur
Self-Employed
01.2022 - Current
Assistant Manager
Jack in the Box
10.2020 - 09.2021
Creative Writer & Author
Self-Employed
01.2020 - Current
Contract Motorist
Uber
11.2016 - 06.2020
Security Professional
American Guards Security
10.2016 - 05.2017
Assistant Manager
Krispy Kreme
09.2016 - 01.2017
Lead Seafood Clerk
Fiesta Mart, Inc.
11.2015 - 06.2016
Associate's Degree - Business Administration and Management, General
Milwaukee Area Technical College
Associate's Degree - Business Administration and Management, General
Lonestar Cyfair College
Certification - Pesticide Application
UW Madison
Certification - Horticulture/Horticulture Operations
UW Madison