Eric Grayson
Las Vegas,NV
Summary
Proven leader and innovative entrepreneur with extensive experience at Deals 4 Las Vegas and Republic Services, excelling in operations management and relationship building. Spearheaded joint ventures and marketing campaigns, boosting customer satisfaction and loyalty. Skilled in crisis management and service quality assurance, adept at steering teams towards achieving efficiency and revenue growth.
Overview
19
19
years of professional experience
Work History
Owner
Deals 4 Las Vegas
Las Vegas, Nevada
08.2022 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Collaborated with other owners on joint ventures and shared resources.
- Created marketing campaigns to attract new customers.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Managed daily operations of business, including hiring and training staff.
- Implemented campaigns and promotions to help with developing goods and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Republic Services
Las Vegas, NV
08.2005 - 12.2012
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Arts - Business Ma
Cal State University of Los Angeles
City Of Angels, CA02-2004
Skills
- Marketing tactics
- Service quality assurance
- Sales management
- Relationship building
- Staff management
- Marketing
- Crisis management
- Customer relations
- Social media control
- Operations management
- Administrative oversight
Timeline
Owner
Deals 4 Las Vegas
08.2022 - Current
Customer Service Representative
Republic Services
08.2005 - 12.2012
Bachelor of Arts - Business Ma
Cal State University of Los Angeles
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