Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Greene

Richmond,VA

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Account Manager

Monument Sports Group
01.2022 - Current
  • Producer – Indoor Sports related coverages
  • Analyzing coverage, recognizing and recommending risk management needs
  • Preparing Proposals and Risk Management recommendations
  • Review client contracts assuring they meet coverage requirements
  • Consult with fellow producers recommending sales strategies.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

.

Business Development Executive

Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
03.2020 - 01.2022
  • Producer - Medical Malpractice Liability Insurance to physicians and Management Liability
  • Producer - Lawyers Professional Liability to Attorneys and Management Liability
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for positive results.
  • Analyzing coverage, recognizing and recommending risk management needs
  • Preparing Proposals and Risk Management recommendations
  • Review client contracts assuring they meet coverage requirements
  • Consult with fellow producers recommending sales strategies.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.

Account Manager

Insurance Office of America
10.2018 - 01.2020
  • Responsible for strategic coordination and execution of day-to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems
  • Manages new business and policy renewal process in conjunction with AE and/or Producer
  • Exercises discretion and independent judgment to ensure beneficial outcomes for clients and lOA
  • Monitors Accounts Receivables reports and takes action on any delinquent accounts along with collecting outstanding balances due
  • Maintains agency management system, other agency supported systems and carrier/vendor online platforms
  • Maintains frequent, transparent communication with account team regarding individual and team client service and policy administration activities
  • Deliver excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests
  • Manages policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals.

Business Development Executive

Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
01.2015 - 01.2018
  • Producer - Sell Medical Malpractice Liability Insurance to physicians and Management Liability
  • Producer - Sell Lawyers Professional Liability to Attorneys and Management Liability
  • Analyzing coverage, recognizing and recommending risk management needs
  • Preparing Proposals and Risk Management recommendations
  • Review client contracts assuring they meet coverage requirements
  • Consult with fellow producers recommending sales strategies.

Account Manager, Commercial Lines

TB&R
01.2013 - 01.2015
  • Meeting with Producers, Clients and Carriers, Maintaining Relationships
  • Analyzing coverage, recognizing and recommending risk management needs
  • Marketing New and Renewal Business including price negotiating
  • Preparing Proposals and Risk Management recommendations
  • Review client contracts assuring they meet coverage requirements
  • Consult with Producers when calling on Agribusiness accounts making risk management recommendations.

Account Manager, Commercial Lines

USI Insurance Services
01.2011 - 01.2013
  • Aiding Sales Executives and Account Executives and clients with service needs
  • Analyzing coverage, recognizing and recommending risk management needs
  • Marketing New and Renewal Business
  • Preparing Proposals and Risk Management recommendations
  • Review client contracts to meet their coverage requirements.

Senior Service Account Manager

Thomas Rutherfoord, Inc.
01.2004 - 01.2011
  • Meeting with Producers, Clients and Carriers, Maintaining Relationships
  • Analyzing coverage, recognizing and making recommending risk management for large accounts
  • Managing the renewal process including marketing
  • Preparing proposals and risk management recommendations for large accounts
  • Processing new business and renewal transactions (i.e
  • Bind Coverage)
  • Resolving Issues and/or responding to policy coverage questions.

Education

Bachelor of Arts - Organizational Management

Ashford University
Clinton, IA

Skills

  • MS Word
  • Excel
  • Mod Master
  • Agency management programs (Sagitta, EPIC)

Certification

  • Property & Casualty License, VA
  • AAI Designation

Timeline

Account Manager

Monument Sports Group
01.2022 - Current

Business Development Executive

Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
03.2020 - 01.2022

Account Manager

Insurance Office of America
10.2018 - 01.2020

Business Development Executive

Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
01.2015 - 01.2018

Account Manager, Commercial Lines

TB&R
01.2013 - 01.2015

Account Manager, Commercial Lines

USI Insurance Services
01.2011 - 01.2013

Senior Service Account Manager

Thomas Rutherfoord, Inc.
01.2004 - 01.2011

Bachelor of Arts - Organizational Management

Ashford University
Eric Greene