Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
Monument Sports Group
01.2022 - Current
Producer – Indoor Sports related coverages
Analyzing coverage, recognizing and recommending risk management needs
Preparing Proposals and Risk Management recommendations
Review client contracts assuring they meet coverage requirements
Consult with fellow producers recommending sales strategies.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
.
Business Development Executive
Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
03.2020 - 01.2022
Producer - Medical Malpractice Liability Insurance to physicians and Management Liability
Producer - Lawyers Professional Liability to Attorneys and Management Liability
Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for positive results.
Analyzing coverage, recognizing and recommending risk management needs
Preparing Proposals and Risk Management recommendations
Review client contracts assuring they meet coverage requirements
Consult with fellow producers recommending sales strategies.
Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Increased client base by identifying and pursuing new business opportunities through market research and networking.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Communicated directly with customers and partners to build strong business networks and relationships.
Account Manager
Insurance Office of America
10.2018 - 01.2020
Responsible for strategic coordination and execution of day-to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems
Manages new business and policy renewal process in conjunction with AE and/or Producer
Exercises discretion and independent judgment to ensure beneficial outcomes for clients and lOA
Monitors Accounts Receivables reports and takes action on any delinquent accounts along with collecting outstanding balances due
Maintains agency management system, other agency supported systems and carrier/vendor online platforms
Maintains frequent, transparent communication with account team regarding individual and team client service and policy administration activities
Deliver excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests
Manages policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals.
Business Development Executive
Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
01.2015 - 01.2018
Producer - Sell Medical Malpractice Liability Insurance to physicians and Management Liability
Producer - Sell Lawyers Professional Liability to Attorneys and Management Liability
Analyzing coverage, recognizing and recommending risk management needs
Preparing Proposals and Risk Management recommendations
Review client contracts assuring they meet coverage requirements
Consult with fellow producers recommending sales strategies.
Account Manager, Commercial Lines
TB&R
01.2013 - 01.2015
Meeting with Producers, Clients and Carriers, Maintaining Relationships
Analyzing coverage, recognizing and recommending risk management needs
Marketing New and Renewal Business including price negotiating
Preparing Proposals and Risk Management recommendations
Review client contracts assuring they meet coverage requirements
Consult with Producers when calling on Agribusiness accounts making risk management recommendations.
Account Manager, Commercial Lines
USI Insurance Services
01.2011 - 01.2013
Aiding Sales Executives and Account Executives and clients with service needs
Analyzing coverage, recognizing and recommending risk management needs
Marketing New and Renewal Business
Preparing Proposals and Risk Management recommendations
Review client contracts to meet their coverage requirements.
Senior Service Account Manager
Thomas Rutherfoord, Inc.
01.2004 - 01.2011
Meeting with Producers, Clients and Carriers, Maintaining Relationships
Analyzing coverage, recognizing and making recommending risk management for large accounts
Managing the renewal process including marketing
Preparing proposals and risk management recommendations for large accounts
Processing new business and renewal transactions (i.e
Bind Coverage)
Resolving Issues and/or responding to policy coverage questions.
Education
Bachelor of Arts - Organizational Management
Ashford University
Clinton, IA
Skills
MS Word
Excel
Mod Master
Agency management programs (Sagitta, EPIC)
Certification
Property & Casualty License, VA
AAI Designation
Timeline
Account Manager
Monument Sports Group
01.2022 - Current
Business Development Executive
Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
03.2020 - 01.2022
Account Manager
Insurance Office of America
10.2018 - 01.2020
Business Development Executive
Medical Society of Virginia Insurance Agency/Virginia Barristers Alliance
IT SUPPORT / END USER SUPPORT OFFICER at First City Monument Bank Limited (FCMB GROUP)IT SUPPORT / END USER SUPPORT OFFICER at First City Monument Bank Limited (FCMB GROUP)