Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eric Grider

Little Elm

Summary

Dynamic service professional with a proven track record at Discount Tire, excelling in complaint resolution and client satisfaction. Skilled in motivating teams and implementing process improvements, I foster strong relationships and drive continuous enhancements, ensuring high-quality service and operational excellence. Committed to professional growth and achieving shared objectives in fast-paced environments. Also experienced with managing client interactions and ensuring service excellence. Utilizes effective communication and problem-solving techniques to address and resolve client concerns. Strong understanding of importance of teamwork and adaptability in maintaining high service standards.

Overview

3
3
years of professional experience

Work History

Service Professional

Discount Tire
01.2025 - Current
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.

Outdoor Attractions Operator

Cave of the Winds
04.2024 - 08.2024
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Contributed to a positive work environment by collaborating effectively with team members and supervisors.
  • Assisted in training new Attractions Operators, sharing best practices for safe and enjoyable ride experiences.
  • Conducted routine maintenance checks on attractions equipment, ensuring proper functioning and minimizing downtime due to repairs.
  • Demonstrated adaptability by quickly learning new attraction systems as they were introduced into the park''s lineup.
  • Contributed to a high level of guest satisfaction by consistently providing friendly, professional service in all interactions.
  • Maintained attractions in optimal condition through regular inspections and thorough cleaning routines.
  • Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.

Recreational Aide

NAF
10.2022 - 08.2024
  • Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
  • Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
  • Increased overall satisfaction of program attendees by tailoring activities to fit individual abilities and interests.
  • Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
  • Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.

Team2 Trainer All Areas

CEC Entertainment
03.2022 - 09.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Resolved conflict to maintain fun, positive and safe event environments.

Education

High School Diploma -

Fountain-Fort Carson High School
Fountain, CO
05-2024

Skills

  • Upselling strategies
  • Complaint resolution
  • Industry expertise
  • Expense monitoring
  • Relationship building
  • Strategic planning
  • Motivating teams
  • Influencing others
  • Continuous improvements
  • Process improvement
  • Visionary thinking
  • Recruitment and hiring
  • Team building

Accomplishments

    Besides simply professional achievements, I have also led my peers throughout my high school career with JROTC and Football. I have earned many awards, which include but are not limited to: VFW National Award for Leadership, Student of the year in JROTC, Elk Lodge National Leadership Award, Varsity letters x4, 1st team Academic All-State, etc. If you'd like to know more, I will gladly expand on this list and explain during an interview!

Timeline

Service Professional

Discount Tire
01.2025 - Current

Outdoor Attractions Operator

Cave of the Winds
04.2024 - 08.2024

Recreational Aide

NAF
10.2022 - 08.2024

Team2 Trainer All Areas

CEC Entertainment
03.2022 - 09.2023

High School Diploma -

Fountain-Fort Carson High School

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Eric Grider