Summary
Overview
Work History
Education
Skills
Certification
Awards
Training
Activities
Timeline
Generic

Eric Griffin

Waldorf

Summary

  • PMP Certified Sr. Healthcare Program/Project (IT) Manager with 24-years’ experience managing the implementation of Electronic Medical Record systems which include McKesson and EPIC EHR systems.
  • Sr. Technical Project Manager responsible for the overseeing and managing the installation and upgrade of network infrastructure (wired and wireless), front hardware inventory, replacement, and configuration to support the deployment of an EHR implementation.
  • Healthcare Implementation Consultant responsible for assisting with the development of process improvement strategies, current and future state workflow process, managing 3rd Party Vendor application/interface integration and the implementation of EHR Best Practices to support an EHR implementation.
  • Retired Military Veteran with 18-years of military leadership experience which included managing a Rapid Deployment Telecommunication Team responsible for providing secure communication support for key government leaders worldwide.
  • Experience briefing Executive Government and Military Official/Leaders, provide concise information on mission status, personnel, and operation issues. .
  • Technical liaison for several large hospital acquisition projects, responsible for working with the internal and external stakeholder on application audits/replace, contract management, interface development, and infrastructure upgrades ensuring a smooth organization transition.
  • Clinical advisor responsible for assessing current state workflow and process and making recommendation of future state workflow/process based on direction of the organization and functionality with the applications.
  • Manage enterprise project ranging from $5-50 million ensuring services, deliverables and documentation tasks were complete on time and within forecasted budget.
  • Managed architectural development of clinical workflow diagram, End-User security access planning, infrastructure diagram/documentation, PHI data encryption, interface development and training curriculum.
  • Led bi-monthly IT Steering Committee, weekly Department Managers, and Weekly IT Project meeting, provide project status update, discuss project issue, risk mitigation plan and addressing project concerns.
  • Customer centered professional, who enjoys face-to-face interaction with clients, discuss business needs, project requires, sharing implementation experiences in order to ensure a successful project delivery.
  • Manage the development of application testing scripts, technical hardware deployment and testing, End User Acceptance Testing criteria and a post-live technology roadmap.
  • Experienced using numerous project management and other technical documentation applications, including MS Office Suite, SharePoint, Project, Visio, Smartsheet, Jira and ServiceNow ensuring all documentations is presented professional and accurately.
  • Professional leader with strong background in project management and organizational oversight. Skilled in team collaboration, strategic planning, and driving results in dynamic environments. Adept at managing cross-functional teams, mitigating risks, and ensuring project alignment with business goals. Known for adaptability and reliability in achieving objectives.
  • Diligent Sr. Technical Project Manager with solid track record in leading PMO initiatives and streamlining project management processes. Successfully implemented strategic frameworks that enhanced team efficiency and project completion rates. Demonstrated expertise in stakeholder management and risk assessment.

Overview

45
45
years of professional experience
1
1
Certification

Work History

PMO IT LEAD

Valor Healthcare Inc.
06.2024 - Current
  • Managed the development and implementation of a cloud-based and mobile application Remote Patient Monitoring solution for the Department of Veteran Affairs
  • Implemented risk management strategies to proactively identify potential issues and develop contingency plans.
  • Built strong partnerships with external stakeholders through timely communication, setting realistic expectations, and delivering on commitments consistently.
  • Facilitated stakeholder engagement by conducting regular progress meetings and providing detailed updates on project status.
  • Managed cross-functional teams in the planning, execution, and closure of high-profile projects.
  • Collaborated with executive stakeholders to define organizational goals, aligning projects with strategic objectives effectively.

Technical TDR Consultant

Medasource
02.2024 - 05.2024
  • Epic TDR Consultant responsible for coordinating and managing the Technical Dress Rehearsal for 109 Memorial Hermann Clinics and 136 Community Connect Clinic ensure all hardware meet Epic requirement for Go Live
  • Facilitated workflow design and hardware requirement meeting with Memorial Hermann Leadership, providing consultive guidance to help Leadership understand Epics recommendation for best practice
  • Managed a team of 34-TDR Tester responsible for testing over 5000+ devices within a 7-week window, ensuring all hardware passed Epic test and developing a remediation process to triage those that failed
  • Created workflow diagram and cutover process documentation to help identify gap in future state documentation, pre-Go Live activities and post Go Live optimization
  • Collaborated with Memorial Hermann ISD Team on hardware orders and a deployment strategy ensuring that newly required hardware was purchase, deployed and test in time for Go Live

Sr. Epic EHR Technical Project Manager

Rand Technology
02.2023 - 12.2023
  • Epic IT PM responsible for facilitating and overseeing a 3-Phase Epic Go Live Project for 72-MGB Practices
  • Collaborate with MGB Deployment, Integration and Practices to create a Cutover and Go Live plan, ensuring all tasks are documented, sequenced, and timed for a successful Go Live event
  • Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
  • Facilitate Automated and Manual appointment conversion meetings, ensuring the conversion processes are defined and executed leading to a successful data conversion
  • Participated in Epic Go Live support, documenting and tracking issues and resolution in Service Now
  • Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.


INDEPENDENT EPIC SR. IT PROJECT MANAGER

Community Technology Cooperative
06.2022 - 12.2022
  • Provided detailed project status updates to stakeholders and executive management.
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Trained personnel on use of EPIC TDR IT tools and applications.
  • Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
  • Conducted onsite hardware assessment, inventory, and provided hardware ordering support to help the Site Directors procure the hardware needed from various hardware vendors.
  • Created a hardware implementation plan consisting of additional resources and hardware delivery dates/timelines, which outlined the process needed to get the hardware implementation back on track.
  • Lead a TDR Testing Team responsible for evaluating 7600 computers and laptops ensuring all device we tested and ready for Go Live
  • Collaborate closely with the Epic Team to create a hardware pilot test plan, which would allow us to evaluate the network connectivity and hardware functionality, prior to the start of Technical Dress Rehearsal (TDR), which would enable to identify and correct potential issues.
  • Managed TDR Testing support for all 12-Sites ensuring that Site Network Technicians correctly conduct the Hardware Technical Dress Rehearsal process correctly, and that all issues completely resolved.

Sr. EPIC Project Director

Orchestrate Healthcare
12.2021 - 06.2022
  • Responsible for managing the migration of the Client’s Community Connect instance of Epic to Optum Healthcare’s instance of Epic Ambulatory for the Client’s 150-Primary Care, Specialty, and Urgent Care Clinics
  • Managed cross-functional teams to ensure seamless coordination throughout all stages of the projects.
  • Oversee Epic hardware inventory process to ensure that current and newly acquired practices hardware meet the Epic hardware requirement, if not, work with Leadership to procure replacement hardware
  • Collaborate with Optum Corp Epic Build Team to build current and future state workflow for Epic Community Connect, eCW, and Athena EMR, ensuring all workflow processes are correctly documented
  • Conduct daily project sprint team meetings to review project status and discuss issues or risks that will require Executive Leadership decision
  • Participate in bi-weekly Optum Corp Governance Steering Committee Meeting, provide project status updates, issues, key decisions, and project milestones
  • Responsible for Epic TDR Testing, ensuring scripts follow the Ambulatory, Specialty, and Urgent Practice workflow and all equipment is evaluated successfully
  • Oversee the location, network build-out, and hardware installation of temporary Training locations ensuring we have the recommended number of classrooms and seats to meet the training requirement
  • Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.

Sr. Technical Project Manager

Futura Mobility
01.2021 - 11.2021
  • Responsible for EPIC hardware inventory assessment, client hardware testing and deployment hardware requirement, medical device assessment, and Technical Dress rehearsal Testing
  • Managed team of IT Tech and Contracted Technical resources responsible for the inventory all hardware devices for 3-hospital, 1-Home Health Facility and 75-Primary Care and Special Clinics
  • Coordinate the deployment and testing of all new hardware devices including Thin Client for VDI, Rover devices, tablets, eSignature, new WOWs, monitors, credit care devices and the build-out of ED Registration WOWs
  • Worked with EPIC Application Analyst to create a Technical Dress Rehearsal script for testing all newly installed device ensures print mapping worked properly, all mobile devices worked correctly without error across the wireless network, big boards and scanners functioned as designed.
  • Facilitated transparent communication among stakeholders through regular status updates, progress reports, and presentations at milestone meetings.

Sr. Epic EHR Testing Project Manager

PARTNERS CONSULTING
09.2020 - 11.2020
  • Managed and oversaw Integration Testing for the deployment EPIC for a New Hospital and other add-on facilities
  • Responsible for the coordination and monitoring of EPIC Integration Testing, tracking issues and providing Executive status reports during the testing cycle
  • Worked with the Application Analyst, Clinical and Financial leader to create integration testing scripts for Integration, Volume Charge, Device Integration, Interface, and End User Acceptance Testing
  • Conducted bi-weekly Team Meetings to discuss project status regarding EPIC application build, device integration, interface development, and mobile/modality hardware deployment
  • Created integration testing matrix documents, remote testing plan which include a testing time schedule, resource matrix and a testing communication plan

Sr. Deployment Project Manager

APEX CONSULTING
01.2020 - 03.2020
  • Deployment Manager for an Anesthesia Information Management Solution for documenting Anesthesia Record, MACRA and CareTool
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • COVID-19 Telemedicine Lead responsible for working with the CIO, Medical Director, IT Director, and internal resource to set up, test and train medical staff on how to use the Sight-Call Telemedicine solution
  • Work directly with the Anesthesia Chief and Practice Manager, to coordinate the implementation and Go Live of the IPRO Core Anesthesia documentation application implementation
  • Working with the Hospital Anesthesia scheduler to obtain patient’s appointment schedules and our 3rd Party Vendor partner to upload the data manually into the IPRO Core application
  • Created integration testing documents and manage integration testing, interface build, and hardware devices set up and supported the deployment of IPADs for the IPRO Core Anesthesia Documentation Application
  • Coordinated and managed the End-User training session with our Vendor Partner, ensuring that the Anesthesia Chief, Anesthesia Techs and CRNA’s receive training prior to their scheduled Go Live
  • Prepare IPRO Core Kickoff Presentation, Executive Status Report, Project Plans, and Workflow documentation for each implementation using MS Office Tool, Visio and Smartsheet

Sr. Epic EHR Program Manager

QUEENS CONSULTING, Cambridge Health Alliance
08.2017 - 08.2019
  • EPIC Application Implementation Program Manager for 3-Hospital, 17-Primary Care, and 15-Medical Specialty converting their Ancillary, Operating, and Financial Systems for Meditech to EPIC
  • Provided expert leadership to the build, deployment, and implementation of EPIC’s Grand Central, Radiant, OpTime, Anesthesia, Stork, ASAP, Beaker, and Resolute application Ambulatory applications
  • Assisted the client with interviewing EPIC EHR Consultant, EPIC EHR Go-Live support Vendors, and EPIC EHR Go-Live support candidates
  • Directing a team of 10-Implementation Consultants, 8 Project Leads, and 35-Application Analysts responsible for the delivery of a $30M project 2-year project on schedule and budget
  • Clinical advisor responsible for assessing current state workflow and process and making recommendations of future state workflow/process based on the direction of the organization and functionality with the applications
  • Supervised and managed CHA Financial Analyst and SME responsible for migration payer plan, care plan, preference card, and supplies from Meditech to EPIC, ensuring the data was formatted correctly and error-free
  • Managed 3rd Party Application Vendor interface integration with Epic ensuring all interface were built, tested and functioning properly per the interface design
  • Managed the testing and rollout of mobile devices to support the EPIC EHR applications which included ROVER device for BPAM/Med Admin, tablets for Welcome, iPhones for EVS/Transport, WOWs, label printer, wristband printer, eSignature, document scanner and barcode scanner for bedside medication
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Clinical Advisor/EPIC EHR Program Manager

FIRST CHOICE, University of Maryland Medical System
05.2015 - 08.2017
  • EHR Program Manager responsible for managing the implementation, workflow design, application build, Go-Live, and support for over a 200 Physician Specialty Practices, Urgent Care Clinics, Primary Care Clinics, and 8 Community Hospitals
  • Provided expert leadership to the build, deployment, and implementation of EPIC EHR Prelude, Cadence, Radiant, and Ambulatory applications for over 100 department specialty practices
  • Direct three dedicated consultants in handling a $1.8M budget to successfully accomplish a six-month project engagement
  • Served as the Clinical Advisor responsible for assessing current state workflow/process and making recommendations of future state workflow/process for EPIC application rollout to new Primary Care, Urgent Care, and Specialty department
  • Supervised and managed UMMS Clinical and Financial Analyst and SME responsible for migration payer plan, care plan, preference card, and supplies from Meditech to EPIC, ensuring the data was formatted correctly and error free
  • Assisted in the management of an appointment conversion of 100 Primary Care and Specialty Care clinics, to include 1-Dental Clinic from Meditech to EPIC
  • Develop test plan packages, which consisted of test cases, requirement traceability metrics, and integration/user acceptance testing scripts
  • Managed the 3rd Party Citrix OneSign implementation for passwords and system access
  • Conduct EPIC EHR required Technical Dress Rehearsal testing of front desk device, scanner, credit card, and label/wristband printer to ensure the works proper with EPIC Cadence/Prelude application


Sr. Healthcare Program Manager

VANDERHOUWEN & ASSOCIATES, Legacy
06.2014 - 12.2014
  • Technical Liaison responsible for managing and overseeing the Acquisition and Merger of this facility ensuring all technical and IT staffing issue are addressed
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Lead clinical and financial assessment discovery process to determine current/future state workflow and process to crosswalk Affinity EHR application functionality to McKesson Paragon
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Supervised corporate analysts in creating integration testing scenarios to verify ICD-10 code and MU stage 2 reporting
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Sr. Healthcare Program Manager

KForce, Legacy Hospital Group
10.2013 - 06.2014
  • Served as the technical liaison for hospital Acquisition and Merger, responsible for the management of network infrastructure upgrades to core MDF, IDF, wireless network, and SAN upgrades; rollout of mobile devices for med administration, provider portal, and single sign-on via Citrix.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed the ICD-10 conversion, hospital acquisition, and MU stage 2 attestation project
  • Lead clinical and financial assessment discovery process to determine current/future state workflow and process to crosswalk HMS EHR application functionality to McKesson Paragon
  • Managed Clinical, Administrative, and Database Analysts responsible for extracting MPI and financial data the hospital MedHost EHR system and migrating it to McKesson Paragon, ensuring the data was formatted correctly and error free
  • Supervised a team of 10 hospital Analyst, 2 corporate clinical/financial analysts and 3rd Party Vendor resources ensuring all build and interface requirement we completed as designed
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.

Senior Project Manager

IHS Consulting
12.2012 - 10.2013
  • Managed MU stage 1 attestation, hospital acquisition, and ICD-10 code conversion project, which entailed core network system migration to corporate remote data center, SSO implementation, physician mobile application deployment, and systems upgrade
  • Built a role-based application security matrix to support customers in determining the role and application needs of hospital personnel
  • Authored a comprehensive training documentation, regression and integration testing plans, and training schedules
  • Led a team of 7 IT engineers and 25 application builders
  • Provide oversight/management of Citrix implementation for application access, Imprivata for passwords management and system access, SAN storage upgrade using EMC SAN hardware and PC rollout and upgrade

Senior Project Manager

Anthelio Health, Legacy Hospital Group
05.2009 - 12.2012
  • Technical Liaison responsible for managing and overseeing the Acquisition and Merger of these hospitals Saint Mary Hospital, Seton Medical Center, Portneuf Medical Center
  • Managed MU stage 2 and hospital acquisition projects, which included core network upgrade and transfer to corporate remote data center; new hospital construction; medical hardware and network infrastructure installation; and SSO implementation
  • Functioned as part of the MU Committee, tasked with managing stage 1 of MU testing and reporting, as well as SNOWMED and LOINC code configuration and setup
  • Managed Clinical, Administrative, and Database Analysts responsible for extracting MPI and financial data from the hospital legacy HMS EHR system and migrating it to McKesson Paragon
  • Supervised a team of 21 hospital analysts and 12 corporate clinical and financial analysts

Manager, Senior Project Manager | IT Project Manager

McKesson
06.1999 - 05.2009
  • Managed a $1.9B joint venture project with McKesson and Perot for Triad Health System
  • Built a technology roadmap for corporate account business requirements, as well as application enhancement, replacement, and disaster recovery plans
  • Assumed responsibility in generating technical configuration parameter, hardware specifications, and project management integration services for 29 applications purchased for the project
  • Closely collaborated with a multidisciplinary team and application consultants to develop a detailed project plan template to support seven phases of the 10-year project engagement
  • Manage core network and wireless infrastructure implementation to support the McKesson EHR Applications, Ancillary, Radiology, HR, and Pharmacy application
  • Assisted with the deployment and testing of Thin Client devices for application access via Citrix metaframe technology

Presidential Audio-Visual Director

UNITED STATES ARMY
06.1980 - 06.1997
  • Managed a Rapid Communication Deployment Team responsible for providing short-notice telecommunication for government office worldwide
  • Managed a 112-member joint military service team responsible providing presidential AV support for Presidential and Vice Presidential worldwide.
  • Managed audio-visual setup team and use of construction equipment, scaffolding, lifts, hoists and pulleys.
  • Streamlined event setup and breakdown processes, improving overall efficiency and reducing labor costs.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that supported budgetary goals without compromising on quality.
  • Acted as point-of-contact between audio-visual crew and project management team.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Arts - Health Information Management

Southern New Hampshire University
Manchester, NH
06.2021

Skills

  • Project Management and Implementation

  • Client/Vendor Management

  • Process Improvement Strategies

  • System and Data Migration

  • Risk Assessment and Disaster Recovery

  • Cross-functional Team Leadership and Collaboration

  • Microsoft Office Suite

  • Microsoft Project

  • Jira

  • Confluence

  • Project governance

  • Stakeholder management

  • Teamwork

  • Time management

  • Team leadership

  • Verbal and written communication

  • Relationship building

  • Team building

  • Self motivation

  • Adaptability

  • Agile methodology

  • Microsoft Visio

  • Microsoft Project Server

  • Training and mentoring

Certification

  • Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)
  • PMP
  • CSM

Awards

  • Distinguished Meritorious Service Medal
  • Presidential Citation
  • Honorable Military Discharge
  • Army Commendation Medal
  • Army Achievement Medal
  • Good Conduct Medal

Training

EPIC Web User Training

Activities

  • Men and Women Post/Unit Basketball Coach, United States Army
  • Interim Youth Activity Director/Coach, United States Army

Timeline

PMO IT LEAD

Valor Healthcare Inc.
06.2024 - Current

Technical TDR Consultant

Medasource
02.2024 - 05.2024

Sr. Epic EHR Technical Project Manager

Rand Technology
02.2023 - 12.2023

INDEPENDENT EPIC SR. IT PROJECT MANAGER

Community Technology Cooperative
06.2022 - 12.2022

Sr. EPIC Project Director

Orchestrate Healthcare
12.2021 - 06.2022

Sr. Technical Project Manager

Futura Mobility
01.2021 - 11.2021

Sr. Epic EHR Testing Project Manager

PARTNERS CONSULTING
09.2020 - 11.2020

Sr. Deployment Project Manager

APEX CONSULTING
01.2020 - 03.2020

Sr. Epic EHR Program Manager

QUEENS CONSULTING, Cambridge Health Alliance
08.2017 - 08.2019

Clinical Advisor/EPIC EHR Program Manager

FIRST CHOICE, University of Maryland Medical System
05.2015 - 08.2017

Sr. Healthcare Program Manager

VANDERHOUWEN & ASSOCIATES, Legacy
06.2014 - 12.2014

Sr. Healthcare Program Manager

KForce, Legacy Hospital Group
10.2013 - 06.2014

Senior Project Manager

IHS Consulting
12.2012 - 10.2013

Senior Project Manager

Anthelio Health, Legacy Hospital Group
05.2009 - 12.2012

Manager, Senior Project Manager | IT Project Manager

McKesson
06.1999 - 05.2009

Presidential Audio-Visual Director

UNITED STATES ARMY
06.1980 - 06.1997

Bachelor of Arts - Health Information Management

Southern New Hampshire University

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