Eric Gross
Rochester,MN
Summary
Customer-oriented, offering 10+ years of experience in retail operations, sales and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Outback Steakhouse
Rochester , MN
06.2022 - Current
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, hired, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for all front of house store personnel.
- Monitored liquor inventory levels and placed orders through various vendors to keep bar stocked.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Key managing
Outback Steakhouse
Rochester, MN
11.2021 - Current
- Assist in organization and execution of front of house staff.
- Connecting with customers through table visits to survey customer satisfaction; offer solutions to dissatisfied guests.
- Assisting all other positions including bar, takeout service and host stand in completing daily tasks.
Bartending
Outback Steakhouse
Rochester, MN
01.2018 - Current
- Craft signature cocktails for lounge/bar patrons
- Batch and complete drink orders on behalf of waitstaff for customers
- Wait tables, stock liquor and bar supplies, clean and polish glassware
- Maintain cleanliness of the bar through completion of daily and weekly cleaning tasks.
Serving
Outback Steakhouse
Rochester, MN
01.2017 - Current
- Greet customers and take food and drink orders
- Stock supplies and maintain overall restaurant cleanliness
- Ensure a pleasant dining experience.
Server
The Loop
Rochester
01.2018 - 01.2019
- Greet customers and take food and drink orders
- Stock supplies and maintain overall restaurant cleanliness
- Ensure a pleasant dining experience.
Takeout Service
Outback Steakhouse
Rochester, MN
01.2016 - 01.2017
- Communicate to customers over the phone
- Take dine out orders while bagging and checking outgoing orders for accuracy.
Hosting
Outback Steakhouse
Rochester, MN
01.2014 - 01.2016
- Greet and welcome customers
- Usher parties to their assigned tables
- Communicate wait times with customers, creating open communication and offering solutions during long wait times.
Education
Associates -
Winona State
01.2017
Skills
- Talent Recruitment
- Team Development
- Customer Service
- Customer Relations
- Operations Management
- POS Systems
- Employee Training
- Retail Inventory Management
Certification
- Serve Safe certification through 2027
Timeline
Store Manager
Outback Steakhouse
06.2022 - Current
Key managing
Outback Steakhouse
11.2021 - Current
Bartending
Outback Steakhouse
01.2018 - Current
Server
The Loop
01.2018 - 01.2019
Serving
Outback Steakhouse
01.2017 - Current
Takeout Service
Outback Steakhouse
01.2016 - 01.2017
Hosting
Outback Steakhouse
01.2014 - 01.2016
Associates -
Winona State
Similar Profiles
Madelyn HaskettMadelyn Haskett
Host Trainer at Outback SteakhouseHost Trainer at Outback Steakhouse
Addyson MillerAddyson Miller
Host at Outback SteakhouseHost at Outback Steakhouse
Kelly FacklerKelly Fackler
Server Assistant at Outback SteakhouseServer Assistant at Outback Steakhouse
Alyssa ReinbergAlyssa Reinberg
Waitress at Outback SteakhouseWaitress at Outback Steakhouse
Mason MorehouseMason Morehouse
Pediatric Registered Nurse at Mayo ClinicPediatric Registered Nurse at Mayo Clinic