ERIC GUNSOLUS

• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.
• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without sacrificing build quality or workplace safety.
• Provided detailed project status updates to stakeholders and executive management.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Negotiated and managed third-party contracts related to project deliverables.

Provide detailed, accurate and timely information to customers regarding their inquiries related to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing.

• Pro-actively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
• Track customer complaints/returns and ensure timely and proper corrective action is taken.
• Develop a strategy to effectively service each customer, while preserving the interests of Keytronic. This includes material management (minimize inventory while meeting customer needs), production planning, and quality assurance.
• Analyze margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution.
• Maintain and communicate performance metrics both internally and to assigned customers.
• Carefully monitor and manage performance to agreed upon metrics and develop action plan when required to improve performance.
• Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead-times.
• Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order.
• Lead new product meetings with other internal Keytronic departments to ensure timely and effective support of new products.
• Process and negotiate customer purchase order and engineering changes and submit cost/delivery impacts to customers.
• Follow-up to ensure that all excess/obsolete inventory and other costs are recovered from the customer in a timely manner.
• Manage cross functional team of engineering, buying, production, and administrative support.

• Develop timelines for multichannel projects, including timing for each step of the development process, from strategy to production.
• Facilitate daily/weekly status meetings to refine workflow process to meet the need for speed and quality.
• Demonstrate stewardship of the client's brand and project expectations to ensure deliverables and objectives are met with precision and timeliness.
• Create job schedules, progress analysis, status updates, and reporting to ensure all parties are aware of all feedback, action items, and next steps.
• Manage projects through all lifecycle stages, with accountability for project deliverables and execution.
• Ensure the scope-of-work is clearly defined to forecast proper timelines, answer questions, and define missing information.
• Work cross-functionally to negotiate, creatively problem-solve, build relationships, and think strategically.
• Develop and guide team in their client knowledge, skillset, and utilization of project management tools and processes.
• Proficient written and oral communicator with the ability to articulate project reports to all stakeholders easily, clearly, and effectively.

• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
• Coordinated schedules and timelines for events.
• Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
• Led vendor negotiations to obtain cost-effective services and products.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.

• Managed multi-million dollar grants and budgets.
• Team led and supervised individuals with multi-functioning skills.
• Managed and controlled multiple projects to completion.
• Data management and storage of all necessary material for further review and research.
• Negotiated with multiple vendors and liaisons from various companies to complete events, data, and contracts.

• Security Expert